I recently puchased True Image Home v11, and have been unable to successfully perform a Data backup. After attempting many combinations and then unsuccessfully searching for online assistance, I reported the problem using the online Technical Support form; that was over a week ago. shortly afterward, I saw a forum posting that looked like a similar issue and appended my problem there (hoping that another user could help, or that I might get a response from Acronis employees that are said to monior the forum). I have heard nothing from Acronis. What level of response time should I be expecting? I see that 'premium' (for pay) service is available, but I am just a home user and can't really justify paying for support. The product is basically useless to me as-is. What level of response have others received? WineGuy FYI - Recap of my ATI v11 problem: I am just trying to make a large (roughly 300MB) new full 'My Data' backup. True Image Home v11 is installed on my Windows Vista 32 machine. I am trying to back up data from my normal internal HDDs to a USB connected external 1TB HDD. I follow the wizard along the "My Data" path for a 'new full backup' to an Acronis Backup Location only limit set is 800MB max size) that I have set up on the external HDD and things begin well. However, after about two hours (never stopping exactly on the same files or %, but roughly at just over 100MB being backed up), the system pops up C++ Runtime error windows (blank/empty) and True Image locks. When the C++ windows are closed, Vista says that it must stop the ATI program. True Image has stored a .TIB file, but all attempts to access the file yeilds a message that "An error occurred when opening the bacup archive. Cannot continue the operation due to either the backup is corrupted or..." The Event Log almost always has no error message noted (just stops after a "Create Full Backup..." informational message. I know of no way to further debug the problem. I've tried some smaller 'Data' backups; they all complete correctly. A system image backup also completes successfully (roughly 150MB). I even used Vista Backup as a test, and it completed successfully (standard data, not Premium image). I've tried dozen of variations in selecting the data: by 'type' (music, image, etc.), by location (drive D:, etc), etc.; all fail in the same way. Any assistance would be much appreciated.