What can website owners do if Smart Security is blocking their website?

Discussion in 'ESET NOD32 Antivirus' started by suffering, Mar 29, 2010.

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  1. suffering

    suffering Registered Member

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    Hello, I own a commercial website and Smart Security is blocking it without any real reasons. How can I dispute it? That is not acceptable.
     
  2. Marcos

    Marcos Eset Staff Account

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    I§d suggest submitting the url in question to ESET per the instrucions here. It's very unlikely that it is blocked without a reason.
     
  3. suffering

    suffering Registered Member

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    I tried that email some days ago and still no reply.
     
  4. Marcos

    Marcos Eset Staff Account

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    Even though the site contains commercial keyloggers, the url will be removed from the blacklist as of update 4981.
     
  5. suffering

    suffering Registered Member

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    Marcos, thank you for this fair decision. Actually really one of the products on our website is a commercial monitoring software, but that is not a malware with non-described or dangerous functionality. The primary users are not hackers, and really many of them are concerned with their security and safety of their kids. We also have a customers from government, schools and even Hollywood actors.

    I am also concerned why NOD32 is blocking www.antispy.biz website, while there is definitely no malware, instead there is a keylogger detection software and it 's NOT fake, nor has an annoying behaviour.
     
  6. Marcos

    Marcos Eset Staff Account

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    The aforementioned site is not blocked by ESET nor is Keylogger detector that the site offers for download.
     
  7. suffering

    suffering Registered Member

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    Yes now that is true.. Thanks for speedy replies, you are much ahead of competitors with your support.
     
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