Hi all, I had some weird experiences with Eset support. I noticed some bugs (related to unpacking) in NOD 2.12.3 and sent an email to support, together with some questions. To my pleasant surprise, I got a fairly quick answer that was also very well written in addressing my complaint, and asking for the problematic files (the guy answering the support email was Nigel Cook). I congratulated them on their excellent service. So I replied with the problematic files, and some other questions/remarks. ...and that was the last thing I ever heard from Eset. I never received any confirmation, no more replies despite sending some more mails, no replies to reported samples, nothing at all. And the bugs are still there, too Wtf happened? Any similar experiences?