Webroot SecureAnywhere PUBLIC Beta

Could you use Process Explorer to create a memory dump (right click on the process, Create a Dump File > Create full dump) and send that to report@prevxresearch.com when it starts to crash?

Thanks!

 

Thanks for the information - I'll be looking into ways to optimize this as we have had quite a few users come in with similar problems.

If anyone else has this in a reproducible scenario, could you try this same procedure?

Thanks!

 

Raising the heuristics works very differently in WSA than in Prevx 3. We now have a full HIPS engine for advanced users which is likely what you're experiencing. The defaults should be a good balance if you don't want to be troubled with additional prompts.

 

It is dependent on how long it takes to scan the file (it doesn't automatically fade out this message). You probably won't be able to have it stay on screen for longer as it will have finished the scanning too quickly. A scrolling list would probably be helpful in this case - you could use the System Tools - Execution History list to see a similar view on what was scanned/executed.

 

Thanks for this clarification, and yes the Execution History suggestion fulfills the objective of my question, ultimately.

 

Must admit that until I properly read the Help reference about Protected Applications, I was misunderstanding that perhaps on the learning scan WSA identified and protected by default any browsers found installed, whereas now I'm clear about what takes place.
Browsers aren't too customised except FF 5.0.1 is custom-installed in a FF4 folder. Maybe if I clean install another supported browser it might help?
Although, unfortunately in post last night I said that lock had showed up for the first time (in 7.9.0.4) today it has gone again nowhere to be seen.
I'm beginning to think another software I've got installed (System Explorer?) is incompatible at present with WSA?

 

Anyone using Sandboxie with WSA? How does the built-in Safeonline behave with Sandboxie installed?

 

That's possible, but I'm not entirely sure what the issue would be. Could you let me know what the filename of your FF 5 browser is? (i.e. still firefox.exe?)

 

WSA will work fine with Sandboxie in that it won't cause your browsers to crash. However, WSA can't see into a sandboxed session due to the security in place so you won't have the added Identity Shield protection.

 

Yes still firefox.exe, but in Program Files\ff4 custom folder. My FF 3.6.19 is also firefox.exe but in the orthodox path afaik. Mybe I've got a slightly "goofy" set-up here? But none of this is pertinent to same behaviour apparent in IE9?
Maybe I'll delete and completely clean out both instances of FF (incl profiles), and do fresh installs to see what happens, perhaps? Thank you very much for your help, Joe.

 

It's possible that it might be mis-identifying it because of the odd installation. I'll take a look here first before you spend the time clearing out your installations and I'll let you know what I find!

 

Thanks guv'nor...that's great!

 

So it's the same like using PrevxSOL. I know what to do now and will get back once I installed WSA by this weekend. Thanks

 

FYI to readers of the forum: Received a reply from support concerning the growth of the WRdata folder and they advised a uninstall/re-install from scratch. Did that, file was reduced from 195mb to 2.5mb. More importantly, ran a file scan after re-installing. Very impressive....31,087 files in 59 seconds. That is an HUGE improvement! Thanks to the team!

 

im not sure if this helps but i tried disabling the Identity Shield for the past 2 days to see if that was the problem and everything is stable now, not a single crash when before it would crash pretty frequently. So it definetely seems to be the Identity Shield thats causing this problem.

Ill try re-enabling the Identity Shield and doing what u asked for tho as well.

 

That is way TOO small to see unlike the previous SOL tab which is clearly seen. When your busy and you don't frequently check the sys tray you'll "not" be guided accordingly.

I was waiting for the "padlock" but I can't see it. Please see image attached(both are https).

Am I missing something here...?

 

I just did that today and mine is now down to 5.6mb from 455mb and scanning of 22 secs vs 59 secs before. Much better and more room on my SSD now. Although I only have 17,603 files to scan. Thank you for the update and tip.

 

I guess I missed that by joe thank you kindly for the info.cheers

 

got it and thanks.

 

Thanks again and sorry to take up so much of your time and bandwidth.I will keep my post findings to a minimum now so you can catch up for other wilders folks that may be having some troubles.cheers

 

Are you using the WSA AV only version https://www.wilderssecurity.com/showpost.php?p=1908387&postcount=8 or the WSA full suite will Firewall with Identity & Privacy Shield? https://www.wilderssecurity.com/showpost.php?p=1917336&postcount=2 notice the left side tabs?

TH

 

TH, don't really understand the concept of the padlock, nor have I EVER seen it. Is it supposed to be the equivalent of the SO in Prevx3? What are the requirements for it to be seen? Or is it just a novelty?

 

The padlock "should" show when the active window is protected. It is the equivalent of the SafeOnline tab but it is now just centralized on the tray icon to reduce clutter and to provide proper graphical support for non-browser applications (as a FYI to everyone - you can now add other programs to protection as well).

 

Hi,

Custom Install

Is there a possibility to make a custom install? I am bothered by the slowness of my system as it runs two firewalls at eh moment. I think Outpost Pro and WSA are fighting for supremacy or something...

I would like to try without the firewall component first then try again with it. But I do not like to disable Outpost. I have disabled it previously when I installed WSA but it seems like the Windows firewall and I do not like the Windows firewall. I want to try WSA's but now I intend to try WSA without the firewall first.

Detection Override

Where can I place my detection override? In PrevxSOL I place detection overrides for all my security apps and they play nicely with PrevxSOL. Now with WSA I see a slowdown and it is I believe becuase I have not set the detection override. The exclusions for WSA are in place on all my security apps. it's in WSA that I need to place overrides now.

How can I do that?

-- Yes it is to avoid clutter but it's TOO small to see. The icon tray icon is smaller than the previous PrevxSOL. And in comparison to the text typed here the padlock "is" SMALLER.

Not user friendly to old people and middle aged one's with less than 20/20 vision and with people who have small screens.

How many times do we have experienced an app, say, a firewall crashing and we did not know it had crashed an we are surfing without firewall protection? That happened to me in OP Pro ver5 and ver6 previously. I did not know that OP Pro crashed until I gazed at the sys tray and see the OP Pro icon GONE! Maybe a pop-up or something to remind the user that it's there or protected or something...something like that of Keyscrambler Pro or something or the usual PrevxSOL pop-up when it checks some executable...

Icons seems borked

I seem to see that there is something wrong with the icons in the sys tray. It's not like that when I was with PrevxSOL. Please see image attached.

http://www.freeimagehosting.net/2d6cf

Have not got a reply to Tech support and I posted at least 3 already...

 

Hello,
You can disable the firewall within the PC Security - Firewall tab in WSA.

Detection overrides are under PC Security - Quarantine - Detection Configuration, or you can use System Tools - System Control - Active Processes to whitelist active processes.

I'll be taking a closer look at the tray icon issues - we've had some other users report issues here as well so hopefully we'll get to the bottom of them.

Thanks!