Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. khanyash

    khanyash Registered Member

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  2. Triple Helix

    Triple Helix Specialist

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    Nice! :)
     
  3. ReverseGear

    ReverseGear Guest

    Its a question TH
     
  4. Triple Helix

    Triple Helix Specialist

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    Opps Thanks! :)
     
  5. Triple Helix

    Triple Helix Specialist

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    Last edited: May 16, 2015
  6. zfactor

    zfactor Registered Member

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    question th... if im running the 5pc complete version and i want to run it on my mobile devices do i need a special version? i tried adding the key to the one i installed but it says invalid. i see the mobile "complete" version listed. but it seems that one lacks many features the 4.99$ one has like call blocking for instance. i had expected to get at least the same features as the 4.99$ version when using a complete edition. i started a new key just for the tablets and phones just for that reason and the primary reason was to be able to block certain numbers.

    lmk if you have any info on this. thanks
     
  7. Bob D

    Bob D Registered Member

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    Did you register an account w/ webroot serureanywhere?
    my.webrootanywhere.com
    You should be able to add devices in the Mobile Security section.
     
  8. zfactor

    zfactor Registered Member

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    yes i did but it seems like it wants me to install the mobile "complete" version which as i said lacks the one feature i want that the normal android one does haveo_O
     
  9. Triple Helix

    Triple Helix Specialist

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    For Complete and to use the Password Manager and Back Up & Sync use this one. https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en then enter your keycode and the email address to your online account, also for more info read this KB: https://community.webroot.com/t5/We...hich-Android-Version-Do-I-Download/ta-p/37300

    Also have you setup your online account to allow passwords to be saved under account settings?

    Daniel

    [​IMG]

    Thanks,

    Daniel :)
     
    Last edited: May 16, 2015
  10. Bob D

    Bob D Registered Member

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    Listed under the Mobile Complete, it appears "Blocks unwanted calls and text messages" is included:

    Security Features
    ► Automatically scans apps for malware and viruses and identifies if they are trying to access personal information
    ► Set it and forget it – continuous protection without battery drain, interruptions or slowdowns
    ► Remotely locks or wipes data from smartphones and tablets and helps locate lost or stolen devices
    ► Real-time anti-phishing identifies and blocks fake websites that trick you into entering your personal information
    ► Warns you about infected websites before you visit them
    ► Blocks unwanted calls and text messages
    ► Social network protection including Facebook and Twitter
    ► Analyzes device settings to detect vulnerabilities
    ► Identifies which of your apps are able to access personal information, track you, or cost you money
    ► View battery usage information, and monitor which apps are accessing the network

    Lost Device Protection
    ► Lock – Remotely lock your device if lost or stolen
    ► Locate – See your device’s GPS location
    ► Scream – Sound an alert to help you find your device nearby
    ► Wipe – Erase your data from the device if lost or stolen
    ► SIM Card Lock- Your device is automatically locked if someone removes the SIM card
    *3G, 4G, or wifi connection required for lost device features

    BACKUP & SYNC
    ► Securely synchronize photos, music, and video between your computers and devices
    ► Remotely access all files stored in your Webroot Account

    SECUREWEB BROWSER
    ► Blocks online threats as you browse, shop, and bank online
    ► Tabbed browsing feature simplifies multitasking and navigation online
    ► Securely enter your saved passwords and form-fill profiles
     
  11. Charyb

    Charyb Registered Member

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    Installed Internet Security Plus on my laptop and phone and I can't get Password Manager to work. I receive the message, 'Unknown email address'. Neither show up in the web console. Here we go again, more time wasted trying to get a feature working.

    Where is the solution out of the many?
    https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=webroot password manager unknown email address

    This is the best answer that I could find.
    https://community.webroot.com/t5/We...er-Unkown-Email-Address-Error/m-p/76285#M2270

    I have already contacted support who doesn't seem to know what the answer is so I sent them some information from their own forum. It's ridiculous that they don't fix these web console problems.
     
    Last edited: May 16, 2015
  12. Triple Helix

    Triple Helix Specialist

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    Did you add the keycode to the free version with the same email address to your online account to make it Premier? Also have you setup your online account to allow passwords to be saved under account settings?

    Daniel

    2015-05-16_17-27-55.png
     
  13. Charyb

    Charyb Registered Member

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    An old, expired key has locked me out of changing the setting. Notice it reads Essentials. My brand new key is associated with this console and I can't move this key to a new console with a new email address. The first thing I told support was to delete all the consoles and I will start over. It would have been simple but it appears like I get to play this back and forth junk again. I answer their question then 24 hours later I get a new question. I see by the dates at the forum that this has happened going back to 2012 so why am I telling support what is wrong and why isn't it fixed? Frustrated and tired of this.

    I believe this is the answer but, once again, I am at the mercy of tech support to fix the inept web console again.
    https://community.webroot.com/t5/We...er-Unkown-Email-Address-Error/m-p/76285#M2270


    See attached.
     

    Attached Files:

  14. Triple Helix

    Triple Helix Specialist

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    I have multiple Consoles under the same email address and each you can change the permissions with a new keycode so keep in touch with support to get it sorted as they are the only ones that can make changes. Here is a Webroot PDF that shows everything on the online console: http://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf

    Thanks,

    Daniel
     
  15. Charyb

    Charyb Registered Member

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    Thanks for the pdf.

    Neither my android phone or computer show up in this new console with my new key. If they would let the user make changes, such as deleting old or corrupt consoles, it would save some frustration. Or, maybe they could just fix it so it works correctly a majority of the time.

    Thanks.
     
  16. Triple Helix

    Triple Helix Specialist

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    Well I have never had any online console issues since it's inception so I don't see the issues some users report sorry.
     
  17. Triple Helix

    Triple Helix Specialist

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    Why doesn't your Account Settings page look like mine?

    Yours.
    yours.png

    Mine.

    2015-05-16_17-27-55.png
     
  18. Charyb

    Charyb Registered Member

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    I accessed it through Manage Keycodes and you accessed it through Account Settings.
     
    Last edited: May 16, 2015
  19. zfactor

    zfactor Registered Member

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    i have the mobile complete installed and entered the key and it shows in the program. but i see no where to block calls. its odd. i have reinstalled 3 times and restarted the phone. no go.
     
  20. Triple Helix

    Triple Helix Specialist

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    Have a look at these online user guides, I will have a look as I have the Complete app on my HTC One M8.
    1. http://live.webrootanywhere.com/content/1182/Mobile-Security-for-Android-User-Guide-Overview
    2. http://live.webrootanywhere.com/content/1184/Backup-&-Sync-for-Android-User-Guide-Overview
    3. http://live.webrootanywhere.com/content/1188/Mobile-SecureWeb-for-Android-User-Guide-Overview

    Thanks,

    Daniel
     
  21. Triple Helix

    Triple Helix Specialist

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    Do you see this?
    2015-05-17_10-46-56.png 2015-05-17_10-49-41.png 2015-05-17_10-48-28.png
     
  22. Triple Helix

    Triple Helix Specialist

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  23. Bob D

    Bob D Registered Member

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    Well, on the 12th I got the response:
    Hello,
    Thank you for contacting Webroot Support. Your case has been escalated and is being investigated by development and we will get back to you soon with their findings.

    Global Escalation Team

    Haven't heard anything else...
     
  24. Triple Helix

    Triple Helix Specialist

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    Well it's a development issue so reply to the ticket to see if there is an update on the progress. Also note there is no worry as you and support only have access to your online account!

    Thanks,

    Daniel
     
  25. ttomm1946

    ttomm1946 Registered Member

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    Is the beta fully able to stop threats....What happens to the 250 days left on beta when the beta ends or does the beta last that long?..I'm greedy:eek:
     
    Last edited: May 20, 2015
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