Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Cruise

    Cruise Registered Member

    Joined:
    Jun 10, 2010
    Posts:
    1,232
    Location:
    USA
    Daniel, I have a question unrelated to the browser issue...

    Should Win7's Firewall be enabled/disabled when running WRSA? - i.e., what (if any) benefit is realized by enabling Win7's FW?

    Cruise
     
  2. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    Always Enabled Windows Firewall or another Third Party Firewall as WSA's firewall is only Outbound see here: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4a_ManagingFirewall.htm
    also see here why WSA's Firewall doesn't show all settings on Win 8 or the new Win 10 Preview: https://community.webroot.com/t5/Id...tions-fw-control-in-Win-8-Win-8-1/idi-p/60003

    Cheers,

    Daniel :)
     
    Last edited: Apr 19, 2015
  3. Rakanisheu

    Rakanisheu Guest

    We sure do! Chap that sits behind me was here on Christmas day. I on the other hand was eating far too much Turkey on Christmas day :)
     
  4. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    6,808
    Any news?
     
  5. Cruise

    Cruise Registered Member

    Joined:
    Jun 10, 2010
    Posts:
    1,232
    Location:
    USA
    They asked for a log file (which I sent) and my support ticket is still open?
     
  6. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    Did they get you to use WSAlogs.exe? If so that will tell them whats happening.

    Thanks,

    Daniel
     
  7. Cruise

    Cruise Registered Member

    Joined:
    Jun 10, 2010
    Posts:
    1,232
    Location:
    USA
    Yes, that's the one.
     
  8. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    6,808
    ----------
    What kind of "support" is this?
    =
    Sunday at 5:22 PM : Support ticket submitted.
    Yesterday at 10:19 PM : my support ticket is still open?
     
  9. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    That just tells me they are looking into it and could be studying to find a fix for your particular system and the support agent could be off for the weekend or he/she escalated to higher support. I have never had your type of issue so can't say what the issue could be as it could be a number of things right? Not every system is the same and at times they are not able to replicate which makes it tougher and they might need to do a remote session with you?

    Thanks,

    Daniel
     
  10. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    @anon I just did a clean reinstall of WSA as I suggested above and see that IE11 asks to allow the extensions or not! So your issue could be more complex but on Monday I can check on it for you?

    Daniel

    2015-04-25_14-16-53.png


    2015-04-25_14-21-06.png
     
  11. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    6,808
    I see...
    So, this is the so called "Webroot Support".....

    The support ticket submitted from Cruise = Sunday at 5:22 PM
    -------
    Not in my case.
     
    Last edited: Apr 25, 2015
  12. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    Like I said it's just an example not everyone has your issue so it takes time to look into and even if they can replicate it? Also they might need to do a remote session to find the cause of your particular issue?

    Daniel
     
  13. Nightwalker

    Nightwalker Registered Member

    Joined:
    Nov 7, 2008
    Posts:
    1,309
    Any news about the webfilter driver?
     
  14. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    It's Active to Beta Testers with a XXXX-BETA-XXXX-XXXX keycode and have not heard anything more about it's progress.

    TH

    2015-04-26_16-28-09.png
     
  15. Rakanisheu

    Rakanisheu Guest

    I dont know what your email address you used to create a support ticket. If you PM me I can take a look at the support ticket. Being Monday morning there a few tickets that the guys are going through.
     
  16. khanyash

    khanyash Registered Member

    Joined:
    Apr 4, 2011
    Posts:
    2,204
    In default settings, Webroot AV is completely automatic or gives popups asking allow/block?
     
  17. Rakanisheu

    Rakanisheu Guest

    The default setting the user will get an alert pop-up (shown below). The Tray icon will also change colour indicating a change in state.

    http://i.imgur.com/8pNqiJT.png
     
  18. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    v8.0.8.88 is now out to Beta testers!

    Have a Great Weekend everyone!

    Cheers,

    Daniel :)
     
  19. Dermot7

    Dermot7 Registered Member

    Joined:
    Dec 20, 2009
    Posts:
    3,411
    Location:
    Surrey, England.
    Thanks Buddy, but it's build .89....yeah? :)
     
  20. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    It was .88 for a time but you are right it's now v8.0.8.89!

    Thanks Buddy!

    Daniel :)

    2015-05-01_22-14-52.png
     
  21. Baldrick

    Baldrick Registered Member

    Joined:
    May 11, 2002
    Posts:
    2,600
    Location:
    South Wales, UK
    With .88 was very much a case of:

    "Alas, poor .88! I knew it, Dermot; a fellow of infinite jest, of most excellent fancy; he hath borne me on his back a thousand times; and now, how abhorred in my imagination it is!"...to loosely quote the Great Bard...if I may...;)

    Baldrick
     
  22. Dermot7

    Dermot7 Registered Member

    Joined:
    Dec 20, 2009
    Posts:
    3,411
    Location:
    Surrey, England.
    Ah, thanks Baldrick, it seems that .88 was something of this
    At least, apparently, a skull was found. :D
     
  23. hayc59

    hayc59 Updates Team

    Joined:
    Feb 9, 2002
    Posts:
    2,843
    Location:
    KEEP USA GREAT
    Webroot SecureAnywhere v8.0.8.88
    (Released May 4th 2015)

    Whats New
    Updated
    • Modified state and messaging for expiring business PC endpoints.
    Fixed
    • Fixed crash with Windows 10.

    Download: SecureAnywhere
    Changelog: Webroot SecureAnywhere® v8
     
  24. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,057
    Location:
    Ontario, Canada
    Thanks Gordon!

    Daniel :)
     
  25. hayc59

    hayc59 Updates Team

    Joined:
    Feb 9, 2002
    Posts:
    2,843
    Location:
    KEEP USA GREAT
    My Pleasure Bro!
     
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.