Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. jmonge

    jmonge Registered Member

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  2. jmonge

    jmonge Registered Member

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  3. Triple Helix

    Triple Helix Specialist

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    New Beta:

    "Hello,

    We will publish a new PC agent version 9.0.30.71 for the Consumer Community Beta group today. Systems with the Beta already installed will update to it automatically.

    Changes in this build include:

    1. Reverting scan engine changes to restore standard scan time and scan volumes.
    2. Changes to address issue where Chrome does not launch with ID Shield enabled.
    As always we are interested in the stability and performance on your system before we release to a wider audience."

     
  4. jmonge

    jmonge Registered Member

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    Nice thank you
     
  5. SSherjj

    SSherjj Registered Member

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    Thank you Daniel!
     
  6. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    I found their customer service to be a no-show after many attempts to resolve a backup issue. I used Webroot as early as Prevxx days, and I can tell you that in today's context, I would not touch Webroot with a ten foot pole. I got nothing but bs and a total evasion and obfuscation of the issue I was having. Great support indeed.
     
  7. Muddy3

    Muddy3 Registered Member

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    Their Backup&Sync (mainly the Sync part) is flaky and they know it – likewise for several other dubious bells and whistles of theirs. By contrast their core technology, that is, everything associated with malware protection, is NOT – at least not the PC versions (despite some posters' appearance on this thread from time to time, but monotonously and regularly so, whose sole mission here seems to be to badger this thread with their contrary view).
     
  8. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    Actually, it was primarily an account issue. I had two subscriptions and they were unable or unwilling to associate the subscription I wanted to use with the backup. Not worth my time to continue the issue as we were going nowhere. They simply lost a long time customer and all of my employees.
     
  9. bellgamin

    bellgamin Very Frequent Poster

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    They have excellent customer service for former customers. After I failed to renew my Webroot subscription, I received some really nice messages from them, over a period of months, saying how much they missed me.
     
  10. jmonge

    jmonge Registered Member

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    I am a current customer
     
  11. Muddy3

    Muddy3 Registered Member

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    OK. Thanks for the clarification. Sad.
     
  12. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    100%> but they did not miss us enough-lol.
     
  13. Triple Helix

    Triple Helix Specialist

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    2021-03-18_18-40-25.png

    Webroot now does a gradual rollout method for releases. As such, not everyone will receive the update at the same time.

    PC Agent version 9.0.30.71 (Released March 15th, 2021)

    Updated

    • UI text updated to Allow and Allow List.
    Fixed
    • Fix for issue where Chrome does not load with Identity Shield enabled.
    • Bug Fixes.
     
  14. moredhelfinland

    moredhelfinland Registered Member

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    @Triple Helix
    Hello,
    Does Webroot's "noscrypts.exe" work with Windows LTSC?

    Kind regards,
    -moredhelfinland
     
  15. moredhelfinland

    moredhelfinland Registered Member

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    One more question...
    Why in earth, when Webroot finds a malware and you click "clean" it cleans it and ask for reboot, which is fine. However, after reboot, it does a full scan if there's some "remnants" or so left.
    On my 1.4 ghz dual core with 5400 rpm HDD this after-reboot-scan behavior takes ages. Is there a setting to disable that? Can't use the PC while it's checking whole system and it slows the system a lot.

    Nothing against the software itself, it's actually pretty good, especially when paired with some 3rd party hardening software's, like OSA etc.
     
  16. Triple Helix

    Triple Helix Specialist

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    Not sure as WSA has Script Shield built-in and I never used "noscrypts.exe" Mainly for Business users 3 years ago: https://community.webroot.com/general-140/disable-execution-of-script-files-303074

    2021-03-21_12-05-08.png

    v9.0.29.62 does take longer to scan and soon they will release v9.0.30.71 which will make scans go back to normal (It was a Test that none liked and they found it wasn't necessary). Even though it says it's released but the download link isn't showing v9.0.30.71 at this time. https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1098

    HTH,
     
    Last edited: Mar 21, 2021
  17. Muddy3

    Muddy3 Registered Member

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    I thought Brad was saying that Webroot was using this version to evaluate their selection of files to scan and methods of scanning for possible future tweaks to the scan process.
    Am I perhaps misunderstanding what he is saying?
     
  18. Triple Helix

    Triple Helix Specialist

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    The info you see and what I get privately is quite different so if you quote from the Beta group post more details!

     
  19. Muddy3

    Muddy3 Registered Member

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    Interesting.

    No, I'm just reposting Brad's latest post on the beta update thread, which you have gone on to quote in full—saying how I understood it, and also wondering aloud whether I might have misunderstood what he was saying. I was hoping for more clarification. But no, I don't have any more details than that.
     
  20. Triple Helix

    Triple Helix Specialist

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  21. jmonge

    jmonge Registered Member

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    Nice good job webroot
     
  22. hawki

    hawki Registered Member

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  23. jmonge

    jmonge Registered Member

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    Thank you
     
  24. imdb

    imdb Registered Member

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    still using wsa, huh?
     
  25. jmonge

    jmonge Registered Member

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    Yes in 1 pc
     
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