Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. imdb

    imdb Registered Member

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    sir @bellgamin was right. the scan takes much longer than it used to. i'd never seen it take longer than a minute before.
     
  2. Muddy3

    Muddy3 Registered Member

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    What OS are you on? So far all the instances I have heard of with this problem where the person has stated which OS they are using (including mine) have apparently been on OS's earlier than Windows 10 (except one: @Baldrick ).
     
  3. imdb

    imdb Registered Member

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  4. Muddy3

    Muddy3 Registered Member

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    OK. And thanks.

    Given the somewhat small sample size I'm referring to, Windows 10 is beginning to look rather less like an exception to the rule. In other words, it sounds like I may be barking up the wrong tree :(

    Anyway Baldrick has sent logs to Webroot on this, so hopefully they'll get to the bottom of it one way or the other. If they don't, I'll open a Support ticket too and at the same time send logs.
     
  5. Cache

    Cache Registered Member

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    Just to chip in here re the scanning time. My machine also jumped from scans of around 3 minutes to 13/15 minutes. v9.0.23.32 was the last quick version.

    I am using Win7 Pro. It's not a big issue for me as I only scan once a week but Webroot have gone backwards and can hardly claim that their scans are now quick.
     
  6. imdb

    imdb Registered Member

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    unfortunately, the scan time's getting longer and longer. i think i'll have to ditch wsa.
     
  7. ProTruckDriver

    ProTruckDriver Registered Member

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    On Mac's running WSA scan time is longer than on a PC. My scan time use to be 9 to 11 minutes, which is normal on a Mac. Now the scan time is anywhere between 30 to 40 minutes. :thumbd:
     
  8. Triple Helix

    Triple Helix Specialist

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    Still normal scan time on my older Alienware 17R2 Win 10 x64 1809!

    2019-01-20_21-41-32.png
     
  9. imdb

    imdb Registered Member

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    that's not good. not good at all. :(
     
  10. Muddy3

    Muddy3 Registered Member

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    As a side-note, I remember reading in a Webroot Community post a while back by a Webroot engineer that there is a sizable proportion of employees at Webroot, including its engineers, who do not think the scan function is necessary to Webroot's efficacy and even choose to turn it off. Apparently, they see it more as a thing that the customer wants and therefore feel the need, for marketing reasons, to include it. I've recently looked everywhere for this post but unfortunately have been unable to find it.

    This of course doesn't excuse the extreme increase in scan time that some of us are currently experiencing, but it is an interesting factor to take into account.
     
  11. Baldrick

    Baldrick Registered Member

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    Have chased up for an update on the wsalogs that I submitted recently...as I had heard nothing...am awaiting a reply and will post back in the Webroot Community if there is anything of note from what I hear.

    Regards, Baldrick
     
  12. Der Alte

    Der Alte Registered Member

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    This is interesting -
    I have a scheduled scan set to every day for a long time, with nothing found - and it only used to take less than a minute, so it`s not a big deal, until now - but why scan when nothing is found or chanced since last time -
    If the Realtime Shield is as effective as I think it is, I will get a warning if something od should find it`s way, and first then make a scan - somehow this statement makes sence.
     
  13. Azure Phoenix

    Azure Phoenix Registered Member

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    Isn't Webroot real-time scan set to execution? Meaning it only detects malware when they are executing?
     
  14. Cache

    Cache Registered Member

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    I recollect a Webroot promotional video in which a Webroot engineer definitely said this about the scans.The video is still probably out there somwhere.

    I only scan once a week and my last scan took longer than ever - over 22 minutes.
     
  15. imdb

    imdb Registered Member

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    the question is: how long will webroot continue to ignore this issue?
     
  16. bellgamin

    bellgamin Very Frequent Poster

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    Hmmm... it makes sense for them to say that, if they find themselves unable to correct the scan-duration problem. Not that they would do that, of course.... :rolleyes:
     
  17. Muddy3

    Muddy3 Registered Member

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    That's rubbish! This comment was at least a year ago, while the scan duration problem is quite recent.
     
  18. Mango555

    Mango555 Registered Member

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    This reminds me of Aesop's fable "The Fox and the Grapes" !:)
     
    Last edited: Jan 24, 2019
  19. bellgamin

    bellgamin Very Frequent Poster

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    No matter when it was said, the comment was one of those items where one individual (a Webroot "engineer") speaks out for a nameless, faceless group (a sizable proportion of employees). How "sizeable"? Did the "engineer" take a poll? Or was this an opinion survey obtained in the breakroom while the sizeable group was sitting around drinking coffee? Or.... what?

    This unnamed "engineer's" inference was that the unwashed majority of Webroot's users are silly enough to want the ability to do unnecessary scans. Thus, Webroot has condescended to include an unnecessary, nonsensical scan option within their security program. If that is the case, then why design Webroot to do an actual scan at all? Just do a "pretend scan" in a matter of, say, 2 seconds. Wow! Look at that speed! I feel soooo protected.

    Hopefully: (a) Webroot's leaders are not actually as unprofessional as that "engineer" makes them out to be, and (b) readers here will discern the difference between (1) useful discussions, versus (2) unsourced quotes of 1 person claiming to speak on behalf of many.

    I apologize in advance for this NOT-so-useful rant, but I have an aversion to current trends in the media whereby they readily quote some self-anointed "expert" claiming to speak for the masses. It would be sad to see that reprehensible tactic seep into this forum.

    I will not visit this thread for several weeks so as not to add any more rubbish for a while.
     
    Last edited: Jan 25, 2019
  20. Muddy3

    Muddy3 Registered Member

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    Personally, I think the cynicism of your last two posts goes far deeper than the cynicism you impute, rightly or wrongly*, to the Webroot employee. And I find that sad and depressing, frankly.

    *actually, wrongly in my view, but that’s my view and anyway is not relevant to this post
    --------------------------------------------------------------------------------------------------------------------

    “I for one prefer the tried and tested recipes, like speaking well of each other and respecting different points of view…To me, these approaches are timeless, and I commend them to everyone’"
    HRH Queen Elizabeth II speaking yesterday at the Women’s Institute in West Newton, Norfolk, UK

    Also in light of this, in my view, wise comment, I feel I should also apologise for my use of the word “rubbish” in my previous post, which may have served only to exacerbate the rhetoric. “Wrong” or "completely wrong" would have been more civil and more appropriate.
     
  21. Triple Helix

    Triple Helix Specialist

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    Windows - WSA Client version 9.0.24.49 Beta out to Beta testers.
     
  22. Tarnak

    Tarnak Registered Member

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    I wondered what was going on. The UAC kept appearing over and over. I had to restart my system for it to stop appearing.

    WSA_Multi updates showing in VoodooShield logs_01.JPG

    WSA_Multi updates showing in VoodooShield logs_02.JPG
     
  23. Triple Helix

    Triple Helix Specialist

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    What can I say? You need to allow on both UAC and VS for the update to install. I don't use UAC when I use VS so I don't see your issues. Having to much security tools can be a problem for some like you. :gack::gack::gack::gack: I turn off UAC because I have VS!
     
  24. Tarnak

    Tarnak Registered Member

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    But, the only thing is, that I have always had UAC in combination with VS, since I got this Surface Book. So, I don't know what has changed to make the updating of WSA so cantankerous. This happened before, and I did report it in the Webroot beta forum [late last year], but nothing came of it. Guess I will just accept that something is different. Not to worry!
     
  25. Triple Helix

    Triple Helix Specialist

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    Trust me It's only you that has the issue. If you use VS turn off UAC. https://security.stackexchange.com/questions/81759/is-uac-actually-worth-it
     
    Last edited: Jan 28, 2019
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