Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    Have you in the past installed a WSA Trial on that system?
     
  2. Cutting_Edgetech

    Cutting_Edgetech Registered Member

    Joined:
    Mar 30, 2006
    Posts:
    5,510
    Location:
    USA
    I used a trial on this machine about 2-3 years ago for about a week. I've since reformated many times.

    I got the forum credentials working again. At least that's solved.
     
  3. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    Look for a PM!
     
  4. Cutting_Edgetech

    Cutting_Edgetech Registered Member

    Joined:
    Mar 30, 2006
    Posts:
    5,510
    Location:
    USA
    I just got the message.

    Thanks!
     
  5. SouthPark

    SouthPark Registered Member

    Joined:
    Jun 13, 2012
    Posts:
    345
    Location:
    USA
    Since the update to the bank version of 9.0.24.37, both the scheduled and on-demand scan now take 15-20 min. on an admittedly old, slow Windows 7 laptop. Previously, the scan took about 7 min. I clean reinstalled WSA, deactivated NVT OSA, still have same problem. Other than the very long scan times, it seems to be working OK.
     
  6. Baldrick

    Baldrick Registered Member

    Joined:
    May 11, 2002
    Posts:
    2,506
    Location:
    South Wales, UK
    Hi SouthPark

    Am seeing the same thing...no slowdown in interactive protection...just as speedy...but in terms of scheduled or custom scans I am seeing 20-25 minute scans of some 70K+ files...when it should be much quicker.

    But no panic here...WRSA's central plank is interactive protection so I am going to log a ticket with Support after the holidays (Support whilst around I am sure, will be on reduced hours until later this week).

    Regards, Baldrick
     
  7. Der Alte

    Der Alte Registered Member

    Joined:
    Apr 4, 2012
    Posts:
    123
    I see the same ...

    With this update v.9.0.24.32 - scantime did increesed to about 4 minutes - before it use to be around the minute (Win7 64bit )

    A question - how do I avoid wsa Not To implement previous settings, in case I choose to install a new copy? What should I look for, step by step?
     
  8. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    This canned reply is what we use:

    Please follow the steps closely!
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
  9. Der Alte

    Der Alte Registered Member

    Joined:
    Apr 4, 2012
    Posts:
    123
    Thank you Triple Helix -

    It is this part that conserns me - " and DO NOT import any old settings ... " - does this mean, that I have to untick something when installing a new copy ?

    What is your opinon of the increesed scantime - do you think it`s a permanent thing, or perhaps a "bug" which will be correctet in a next release?
     
  10. Cutting_Edgetech

    Cutting_Edgetech Registered Member

    Joined:
    Mar 30, 2006
    Posts:
    5,510
    Location:
    USA
    Is there an option in WSA that i'm not seeing to exclude other AV's. I'm trying to fix a system freezing problem. I'm not sure if there is a conflict between Eset and WSA that is causing the freezing or if it's something else, but I figure it's worth a try. I checked monitored Apps and set NVT ERP to Allow and that seemed to help a little.

    Also an old problem has returned between Eset and WSA. They are blocking one another from injecting into the browser. Sometimes WSA blocks Eset, sometimes Eset blocks WSA, and other times they both block each other at the same time.
     
  11. Baldrick

    Baldrick Registered Member

    Joined:
    May 11, 2002
    Posts:
    2,506
    Location:
    South Wales, UK
    What I would recommend trying is to add the relevant components of the other AV to the list under 'PC Security' / 'Block/Allow Files' with an 'Allow' setting. Whilst this is NOT a traditional 'exclude' option I have found it to reduce/remove conflicts between WRSA and other AVs...it worked for me when (in the past) I was running both NIS & WRS together. You may want to give that a try and see if it helps resolve your issue?

    Regards, Baldrick
     
  12. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    Some users Save settings via the Webroot App:

    2018-12-26_14-24-44.png

    No only if it asks you to and the reason we say don't Import any old settings as it caries other things that may be causing any current issues a user might be having so we try to get them off on a clean reinstall without Importing any old settings and that's the only reason.
     
    Last edited: Dec 26, 2018
  13. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    I don't see any scan time increase's so maybe it would be best to contact Webroot Support: Webroot Customer Service

    2018-12-26_15-22-23.png
     
  14. Der Alte

    Der Alte Registered Member

    Joined:
    Apr 4, 2012
    Posts:
    123
    Thank`s for clearing up - I don`t use to store any settings, so therefore nothing to remove.

    Scantime, mayby it`s a Win7 issue ?


    Thank you for your time :)
     
  15. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    298
    Location:
    Belgium
    Win 7 and earlier imo. Check next time your Win 7 device does a scan how long the last stage of the scan takes when the local agent is "phoning" back to base. Description on the screen at this last stage is Performing Central Analysis. Is this where it slows down (usually this last stage should be a second at maximum)?
     
  16. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    Well I know @Baldrick has a Win 10 build 1809 so it's sounds like more, but again I don't see the the scan duration increase issue with my 2 Win 10 x64 build 1809 systems.
     
  17. Der Alte

    Der Alte Registered Member

    Joined:
    Apr 4, 2012
    Posts:
    123
    For me, the slowness is not in stage Performing Central Analysis - it begins around 40% and continues so nearly up to Performing Central Analysis -

    I think I will try a clean install in the near future -
     
  18. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    298
    Location:
    Belgium
    Thanks!
     
  19. bellgamin

    bellgamin Very Frequent Poster

    Joined:
    Aug 1, 2002
    Posts:
    6,166
    Location:
    Hawaii
    Win7-64 --
    Files scanned 24,557
    Processes 68
    Time elapsed 5m 23s

    What, me worry?!! :isay:
     
  20. imdb

    imdb Registered Member

    Joined:
    Nov 2, 2011
    Posts:
    1,091
    holy moly. back when i used wsa, the scan time was no more than a minute.
     
  21. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    12,667
    Location:
    Ontario, Canada
    There seems to be an issue but I'm not seeing it on my systems and no one is reporting it at the Webroot Community. I'm seeing anywhere from 30 seconds to 50 seconds.

    2018-12-26_20-06-12.png
     
    Last edited: Dec 26, 2018
  22. bellgamin

    bellgamin Very Frequent Poster

    Joined:
    Aug 1, 2002
    Posts:
    6,166
    Location:
    Hawaii
    I didn't report it as an issue because -- to me -- it isn't an issue, as yet. If the duration of scans increases again, in a future release, THEN it will become an issue.

    Today's scan:
    Files scanned 25,002
    Processes 63
    Time elapsed 5m 42s

    Frankly, I don't see how WSA can do a thorough scan of each & every 1 of your 11,294 files in only 50 seconds, TH. Does it use checksums to earmark files it has checked before so as to avoid rechecking them, or what?
     
  23. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,696
    Location:
    Hollow Earth - Telos
    Files Scanned: 15820
    Malicious Files: 0
    Duration: 35s
     
  24. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,696
    Location:
    Hollow Earth - Telos
    CLEAN - [Wed 2018-12-26 04:30:13] 15163 files scanned, 0 infections found in 36s
    CLEAN - [Wed 2018-12-19 03:48:36] 15263 files scanned, 0 infections found in 36s
    CLEAN - [Wed 2018-12-05 03:51:24] 15894 files scanned, 0 infections found in 41s
    CLEAN - [Thu 2018-11-29 04:02:03] 15714 files scanned, 0 infections found in 39s
    CLEAN - [Fri 2018-11-23 13:00:36] 15577 files scanned, 0 infections found in 29s
    CLEAN - [Fri 2018-11-23 12:30:35] 15146 files scanned, 0 infections found in 36s
    CLEAN - [Thu 2018-11-22 13:34:27] 15136 files scanned, 0 infections found in 27s
    CLEAN - [Thu 2018-11-22 13:04:19] 14943 files scanned, 0 infections found in 36s
     
  25. Der Alte

    Der Alte Registered Member

    Joined:
    Apr 4, 2012
    Posts:
    123
    Well, there must be a reason, at least for someone, while it from previus version to this latest one, increses scantime signifiently on the same amount of present files -
     
Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.