Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Triple Helix

    Triple Helix Specialist

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    Some users Save settings via the Webroot App:

    2018-12-26_14-24-44.png

    No only if it asks you to and the reason we say don't Import any old settings as it caries other things that may be causing any current issues a user might be having so we try to get them off on a clean reinstall without Importing any old settings and that's the only reason.
     
    Last edited: Dec 26, 2018
  2. Triple Helix

    Triple Helix Specialist

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    I don't see any scan time increase's so maybe it would be best to contact Webroot Support: Webroot Customer Service

    2018-12-26_15-22-23.png
     
  3. Der Alte

    Der Alte Registered Member

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    Thank`s for clearing up - I don`t use to store any settings, so therefore nothing to remove.

    Scantime, mayby it`s a Win7 issue ?


    Thank you for your time :)
     
  4. Muddy3

    Muddy3 Registered Member

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    Win 7 and earlier imo. Check next time your Win 7 device does a scan how long the last stage of the scan takes when the local agent is "phoning" back to base. Description on the screen at this last stage is Performing Central Analysis. Is this where it slows down (usually this last stage should be a second at maximum)?
     
  5. Triple Helix

    Triple Helix Specialist

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    Well I know @Baldrick has a Win 10 build 1809 so it's sounds like more, but again I don't see the the scan duration increase issue with my 2 Win 10 x64 build 1809 systems.
     
  6. Der Alte

    Der Alte Registered Member

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    For me, the slowness is not in stage Performing Central Analysis - it begins around 40% and continues so nearly up to Performing Central Analysis -

    I think I will try a clean install in the near future -
     
  7. Muddy3

    Muddy3 Registered Member

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    Thanks!
     
  8. bellgamin

    bellgamin Very Frequent Poster

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    Win7-64 --
    Files scanned 24,557
    Processes 68
    Time elapsed 5m 23s

    What, me worry?!! :isay:
     
  9. imdb

    imdb Registered Member

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    holy moly. back when i used wsa, the scan time was no more than a minute.
     
  10. Triple Helix

    Triple Helix Specialist

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    There seems to be an issue but I'm not seeing it on my systems and no one is reporting it at the Webroot Community. I'm seeing anywhere from 30 seconds to 50 seconds.

    2018-12-26_20-06-12.png
     
    Last edited: Dec 26, 2018
  11. bellgamin

    bellgamin Very Frequent Poster

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    I didn't report it as an issue because -- to me -- it isn't an issue, as yet. If the duration of scans increases again, in a future release, THEN it will become an issue.

    Today's scan:
    Files scanned 25,002
    Processes 63
    Time elapsed 5m 42s

    Frankly, I don't see how WSA can do a thorough scan of each & every 1 of your 11,294 files in only 50 seconds, TH. Does it use checksums to earmark files it has checked before so as to avoid rechecking them, or what?
     
  12. Dragon1952

    Dragon1952 Registered Member

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    Files Scanned: 15820
    Malicious Files: 0
    Duration: 35s
     
  13. Dragon1952

    Dragon1952 Registered Member

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    CLEAN - [Wed 2018-12-26 04:30:13] 15163 files scanned, 0 infections found in 36s
    CLEAN - [Wed 2018-12-19 03:48:36] 15263 files scanned, 0 infections found in 36s
    CLEAN - [Wed 2018-12-05 03:51:24] 15894 files scanned, 0 infections found in 41s
    CLEAN - [Thu 2018-11-29 04:02:03] 15714 files scanned, 0 infections found in 39s
    CLEAN - [Fri 2018-11-23 13:00:36] 15577 files scanned, 0 infections found in 29s
    CLEAN - [Fri 2018-11-23 12:30:35] 15146 files scanned, 0 infections found in 36s
    CLEAN - [Thu 2018-11-22 13:34:27] 15136 files scanned, 0 infections found in 27s
    CLEAN - [Thu 2018-11-22 13:04:19] 14943 files scanned, 0 infections found in 36s
     
  14. Der Alte

    Der Alte Registered Member

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    Well, there must be a reason, at least for someone, while it from previus version to this latest one, increses scantime signifiently on the same amount of present files -
     
  15. bellgamin

    bellgamin Very Frequent Poster

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    I still have my doubts that Webroot or any other AV can do a thorough scan of that many files in (e.g.) 39 seconds. If it is using checksums on some files, then it's a check of those files -- not an actual scan.
     
  16. Triple Helix

    Triple Helix Specialist

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    WSA's strength has always been it's Realtime Shield. A simple scan log will show you what has been scanned from it's last scan. Sometime I miss scans for days at a time....

    2019-01-01_22-02-54.png
     
  17. Dragon1952

    Dragon1952 Registered Member

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    The scans are a lot faster now that i have a SSD.
     
  18. imdb

    imdb Registered Member

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    yea, its rts is solid. :thumb:
     
  19. bjm_

    bjm_ Registered Member

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    Hi Webrooters,
    My friend knowing that I run WebrootSA asked me why Webroot VirusTotal engine was not detecting files that were well detected by other VirusTotal engines.
    I explained to my friend that VirusTotal engines may differ from commercial product engines. I explained to my friend that VirusTotal detection may differ from commercial product classification. And that any comparison is not proper use of VirusTotal.

    Before my friend sent me the two files that he wondered about.
    I was unaware of their WebrootSA or VirusTotal classification.
    I was unaware that Webroot classification was [U] for both and that VirusTotal classification for both files was "Clean".
    I'm aware that VirusTotal "Clean" means not detected in any way and does not infer safe, clean nor white-listed by that engine.

    So, while trying to help my friend.
    I downloaded and WSA on-demand scanned both files a few times, over a few minutes.
    I also checked files thru VirusTotal.
    I also submitted both files thru Webroot online submission form.
    I also posted both files to Webroot Support ticket.
    I was thinking that in a day to a few days Webroot online submission and or Webroot ticket would review files and possibly update classification.

    Both files (samples) went from unknown to known malware by WebrooSA in ~10 minutes and in awhile by VirusTotal.
    I was so impressed by Webroot back-end quick classification update that I was moved to share my observation with Webroot Community, et al.

    Regards w Respect
     
  20. imdb

    imdb Registered Member

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    muy bien :thumb:
     
  21. B-boy/StyLe/

    B-boy/StyLe/ Registered Member

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    Giveaway on sharewareonsale (a license for 6 months):

    sharewareonsale.com/s/webroot-secureanywhere-antivirus-sale
     
  22. bjm_

    bjm_ Registered Member

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  23. imdb

    imdb Registered Member

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    thanks, b :thumb:
     
  24. bellgamin

    bellgamin Very Frequent Poster

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  25. Triple Helix

    Triple Helix Specialist

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    Nice eh? Not. I don't like the new Community Software built on https://www.insided.com/
     
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