Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Tarnak

    Tarnak Registered Member

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    @Triple Helix

    With all due respect, I do not agree. Surely, this should be sorted by both these two companies. I mustn't be the only user of these softwares to have encountered this problem. Anyway, we both are entitled to have our opinions. :)
     
  2. Triple Helix

    Triple Helix Specialist

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    I'm not saying that you have to agree with me. But many other AV's see it as a PUA as well.....! Look https://www.google.com/search?q=pandasecuritytb.exe
     
  3. Tarnak

    Tarnak Registered Member

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    Thanks, Dan! I'll leave it be. I just hope the powers that be can get it worked out one day. In the meantime, I will just persevere.
     
  4. Triple Helix

    Triple Helix Specialist

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    New Beta out to Beta testers 9.0.23.32

    Major Highlights in this release:
    1. Script Shield Bug fixes
    2. Win 10 RS5 support
    3. Multiple other bug fixes
     
  5. bellgamin

    bellgamin Very Frequent Poster

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    That's good to hear. Altho I'm not a beta tester, I appreciate your keeping us posted. (But I did run a Beta max in days of yore.)

    By the way, can anyone tell me the significance of the padlock that is sometimes superimposed over WSA's icon in the system tray?
     
  6. Dragon1952

    Dragon1952 Registered Member

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    Put the mouse over that icon and you might find out.
     
  7. ronald739

    ronald739 Registered Member

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    It's for the Identity Shield. Link below can explain it better than i can.

    https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-Lock-Icon/ta-p/59565

    Quoted from page 57:

    https://download.webroot.com/WSAEssentialsUserGuide_8.0.1.pdf

    Regards.
     
  8. Muddy3

    Muddy3 Registered Member

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    From above post:
    Identity Shield protects you now for ALL active browser windows that are open in any of the browsers in the protected web browser list and not just secured websites (click the cog next to Identity Protection in the WSA GUI and then click the Application Protection tab to view which web browsers are protected and, if necessary, to manually add other web browsers or even other apps to this list).

    The WSA Guide referred to is rather old (2012) and things have changed since then.
     
  9. bellgamin

    bellgamin Very Frequent Poster

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    @ Ronald739 & @ Muddy3 - 10Q for the information. It's good to know!

    I just now added all my internet-facing apps to WSA's Application Protection. Shazam!

    QUESTION: Does anyone know exactly what KIND of protection WSA provides to protected apps? For example, does it protect against exploits, scripts, etc?

    I am very satisfied with WSA. However, if anyone ever runs a "Most Boring Icon" contest, WSA will win it hands down. :D:p:)
     
  10. Triple Helix

    Triple Helix Specialist

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    Script Shield is in Beta for now and a new Anti-Exploit is in the works but I have not heard a timeline for it to go into Beta. But if any payload is downloaded because of an Exploit then WSA will deal with as it has always done.

    2018-09-07_9-17-27.png
    2018-09-07_11-29-06.png
     
    Last edited: Sep 7, 2018
  11. bellgamin

    bellgamin Very Frequent Poster

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    Good to hear. In the meantime, I shall use WSA + MBAE.
     
  12. Triple Helix

    Triple Helix Specialist

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  13. bellgamin

    bellgamin Very Frequent Poster

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    Thanks TH. That is good news.

    I am still on version 9.0.21.18. When I click WSA's update button, I get a message that WSA automatically updates and is already updated.

    It makes me wonder what else does WSA say it is taking care of when it is not actually doing so.
     
    Last edited: Sep 11, 2018
  14. m0unds

    m0unds Registered Member

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    they stage their releases so that in the event that something funky happens and a bug isn't caught during testing, they can stop the update and fix the issue and then resume updating with another build. it's a common thing with software cos' development. the only thing i ran into in years of using wsa that it wasn't taking care of itself, was sometimes it'd accumulate tons of journaled stuff for processes that went from monitored->trusted and not clean up. that seems to be fixed in newer builds though.
     
  15. Triple Helix

    Triple Helix Specialist

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    As it says here in this link: http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098

     
  16. bellgamin

    bellgamin Very Frequent Poster

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    Got it... thanks! Even so, this is the 2nd day since TH informed about the update, & WSA on my computer is still on the old version.

    Also, WSA's proponents really should fix their system tray icon's menu. It has a no-action "Update" choice that doesn't do anything except give a message that WSA is automatically updated so that it is always up to date. This is misleading.
     
  17. bjm_

    bjm_ Registered Member

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    you may pull current release version thru http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
    3768.png
    btw....the gradual rollout method for releases, is a good thing.
     
    Last edited: Sep 12, 2018
  18. bellgamin

    bellgamin Very Frequent Poster

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    @ bjm-- Thank you for the link. However, if WSA doesn't trust their change enough for general release, then why did they do beta tests if they did not intend to have confidence in the results?

    How gradual is "gradual"? It's going into the 3rd day & still... nada.
     
  19. bjm_

    bjm_ Registered Member

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    We're all testers.
    I'd say roll out to all users depends on telemetry. Definitions are up to date in the cloud.
    Do you have a known issue waiting for a fix?
    Staged roll out, as you know, is an industry standard.
    Chrome, for example:
    << The stable channel has been updated to 69.0.3497.92 for Windows, Mac, and Linux, which will roll out over the coming days/weeks. >>
     
    Last edited: Sep 13, 2018
  20. Muddy3

    Muddy3 Registered Member

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    Webroot has released its annual revenue growth figures for the fiscal year 1 July 2017 to 30 June 2018: here — interestingly, particularly strong results for their business products.
     
    Last edited: Sep 13, 2018
  21. m0unds

    m0unds Registered Member

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    they're big with MSPs because they undercut the pricing of other companies' offerings on a regular basis.

    it's how nearly every company with millions of users handles automatic updates. beta testing rarely covers every possible test case a user might run into, so you deploy in phases til you have a significant installed base and if everything looks good, you deploy it across all users.
     
  22. Muddy3

    Muddy3 Registered Member

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    Thanks for that info! That probably at least partly explains their impressive growth figures. Thank you also for your recent clarification regarding the Windows Malicious Software Removal Tool.

    Precisely. A lot of fuss about nothing imho.
     
  23. mood

    mood Updates Team

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    Kernel exploit discovered in macOS Webroot SecureAnywhere antivirus software
    The severe memory corruption flaw permitted attackers to execute malware at the kernel level.
    September 13, 2018

    https://www.zdnet.com/article/code-...os-webroot-secureanywhere-antivirus-software/
     
  24. Triple Helix

    Triple Helix Specialist

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    The reason for gradual rollout is not to over tax the severs IMO and not because they are not sure about the release as it does got through quite a bit of QA even before given to Beta Testers and was not that way in the beginning 2011-2012 with no QA before given to Beta Testers, if everyone got the update at the same time that would be quite a load but it has always been that way and nothing new but if it was a "critical update" they would push it faster to everyone sooner but in this case it's not.
     
  25. Triple Helix

    Triple Helix Specialist

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