Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    Your just to lazy!

    Took me 5 seconds to send a ticket.

    2017-06-13_19-41-01.png
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    And 12 Minutes for a reply!

    2017-06-13_19-55-54.png
     
  3. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,432
    Location:
    Hollow Earth - Telos
    What does G stand for ...

    v9.0.15.40
    Windows 7 Service Pack 1 (Build 7601) 64bit (Hostname: USER-PC - Local IP: xxxxxxxxxx
    Scan Started: Tue 2017-06-13 19:48:43
    [G] c:\windows\system32\smss.exe [MD5: 40F6E4AAFC115348C080F7A160C7FB36] [Flags: 00190000.8552]
    [G] c:\windows\system32\csrss.exe [MD5: 60C2862B4BF0FD9F582EF344C2B1EC72] [Flags: 40190000.177]
    [G] c:\windows\system32\wininit.exe [MD5: 94355C28C1970635A31B3FE52EB7CEBA] [Flags: 40190000.170]
    [G] c:\windows\system32\services.exe [MD5: 71C85477DF9347FE8E7BC55768473FCA] [Flags: 40190000.127]
    [G] c:\windows\system32\lsass.exe [MD5: 7404CDF0B904C6B8AA36C1D167D9F286] [Flags: 10110000.8559]
    [G] c:\windows\system32\lsm.exe [MD5: 9662EE182644511439F1C53745DC1C88] [Flags: 40110000.120]
    [G] c:\windows\system32\svchost.exe [MD5: C78655BC80301D76ED4FEF1C1EA40A7D] [Flags: 50190000.162]
    [G] c:\windows\syswow64\kernelbase.dll [MD5: DCCBF8EA42BD498A8194C8A0229F7A42] [Flags: 00000000.8575]
    [G] c:\program files\webroot\wrsa.exe [MD5: 14BF7CC16D2E2F91A5F79D1CD79A03CE] [Flags: 58181000.259]
    [G] c:\windows\syswow64\sechost.dll [MD5: 65A5E27C2217D606E212B6088CCD6104] [Flags: 40000000.149]
    [G] c:\windows\syswow64\kernel32.dll [MD5: 8C4A94C3B6C16C4A853CC0C8F2DDB4D8] [Flags: 00000000.8577]
    [G] c:\windows\syswow64\ntdll.dll [MD5: 620650F241808CB846985A5567A2D58B] [Flags: 00001000.8579]
    [G] c:\windows\syswow64\advapi32.dll [MD5: 005DF3E0A9EFB600CDA2A357E93A37C5] [Flags: 00000000.8580]
    [G] c:\windows\syswow64\sspicli.dll [MD5: D0CFCC820431FDB910E8021A11E7012E] [Flags: 00000000.8576]
    [G] c:\windows\syswow64\msvcrt.dll [MD5: 9DC80A8AAAAAC397BDAB3C67165A824E] [Flags: 40000000.178]
    [G] c:\windows\syswow64\cryptbase.dll [MD5: C132F6B85619F4C3EF6377C2D021820F] [Flags: 00000000.8578]
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    [G] Known Good to the Webroot Cloud Database! Also note that v9.0.17.24 is released so be on the look out. No release notes yet.
     
  5. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,432
    Location:
    Hollow Earth - Telos
    These scans are fast now...
    G] c:\windows\system32\basesrv.dll [MD5: 168EA9CD9BD6056BB6F60B57D5304BBE] [Flags: 40010000.529]
    [G] c:\program files\webroot\wrsa.exe [MD5: 14BF7CC16D2E2F91A5F79D1CD79A03CE] [Flags: 58181000.259]
    [G] c:\windows\system32\mstask.dll [MD5: 862596399AAFD2A21DB2AF9270CD4F70] [Flags: 00010000.3342]
    [G] c:\windows\system32\structuredquery.dll [MD5: BA4107750C9F39D1FB9F65FC5C9E3E97] [Flags: 40010000.633]
    [G] c:\windows\system32\kerberos.dll [MD5: F3745551F0BA76C7A6E7F04D29CC8C3F] [Flags: 00010000.8752]
    [G] c:\program files (x86)\adobe\reader 11.0\reader\pe.dll [MD5: FE0E8BB569F4954799E75C81DA69FAC1] [Flags: 00001000.5409]
    [G] c:\windows\system32\catsrvut.dll [MD5: 75DFE3CE6A8BFC995CC1D615B74DF8B0] [Flags: 40010000.1422]
    [G] c:\windows\sysnative\drivers\mpsdrv.sys [MD5: 6C38C9E45AE0EA2FA5E551F2ED5E978F] [Flags: 40010000.1742]
    [G] c:\windows\sysnative\kerberos.dll [MD5: F3745551F0BA76C7A6E7F04D29CC8C3F] [Flags: 00010000.8752]
    [G] c:\windows\system32\drivers\mpsdrv.sys [MD5: 6C38C9E45AE0EA2FA5E551F2ED5E978F] [Flags: 40010000.1742]
    [G] c:\windows\system32\kbdfc.dll [MD5: AD88C5881E8D96839B12227BCD563EE1] [Flags: 40090000.2302]
    [G] c:\windows\system32\kbdcz2.dll [MD5: 76A9A2DF0E26A3C9D2413CF5591C5B3C] [Flags: 40010000.2367]
    Files Scanned: 17913
    Malicious Files: 0
    Duration: 22s
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    22 seconds is very good. Mine is between 25 to 40 seconds.

    2017-06-13_20-18-43.png
     
  7. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,432
    Location:
    Hollow Earth - Telos
    My wsa scan is usually about 35 seconds. I don't know why it is 22 today or when this faster scan happened.
     
  8. clubhouse1

    clubhouse1 Registered Member

    Joined:
    Sep 26, 2013
    Posts:
    1,091
    Location:
    UK
    Still waiting on webroot to catch up with other AV vendors and add a option to exclude folders.
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    It's not catch up. Joe never wanted to add an Exclusion to WSA way back, but they do have it in the Enterprise Version and hopefully soon they will add it to the Consumer version. And look when the Request was started 3/29/2012: https://community.webroot.com/t5/Id...-specific-files-folders-from-scans/idi-p/3300

    And the Business version: https://community.webroot.com/t5/Feature-Requests/Folder-Excluding/idi-p/6406
    https://community.webroot.com/t5/Pr...-Update-Bulletin-21-0-July-28-2015/m-p/209909
     
  10. clubhouse1

    clubhouse1 Registered Member

    Joined:
    Sep 26, 2013
    Posts:
    1,091
    Location:
    UK
    5 years and still under consideration!...As I've said before I will resubscribe to what otherwise is a excellent AV, but they should realise that many end users are capable of making exclusion decisions themselves.
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    Don't shoot the messenger. ;)
     
  12. bjm_

    bjm_ Registered Member

    Joined:
    May 22, 2009
    Posts:
    2,678
    Location:
    .
    Forgive me for not understanding. Why does 'Allow' not satisfy.
     
  13. clubhouse1

    clubhouse1 Registered Member

    Joined:
    Sep 26, 2013
    Posts:
    1,091
    Location:
    UK

    Why does exclude folders matter to me?....Because I have folders some with malware exe's for testing and a folder with some 5,000 + pictures of aircraft (Its a hobby of mine, plane watching)
     
  14. bjm_

    bjm_ Registered Member

    Joined:
    May 22, 2009
    Posts:
    2,678
    Location:
    .
    Since, Webroot doesn't flag for reputation.
    I've not as yet had to ask Webroot to (ignore) Allow files.
    I've asked Webroot a few times to whitelist unknown files.
    I was not thinking 'folders'.
    Okay easy to understand, now, why you'd want Webroot to exclude work product 'folders'.
    Thanks!
     
    Last edited: Jun 13, 2017
  15. ProTruckDriver

    ProTruckDriver Registered Member

    Joined:
    Sep 18, 2008
    Posts:
    876
    Location:
    "Here on Wilders"
    It took 12 minutes, what took them so long? :argh:

    Excellent reply time for Support on the Ticket. :thumb::D
     
  16. SIR****TMG

    SIR****TMG Registered Member

    Joined:
    May 31, 2004
    Posts:
    807
    v9.0.17.24 just got it...
     
  17. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,432
    Location:
    Hollow Earth - Telos
    My WSA scan showed that it scanned 17913 files. That sounds like a lot. Is there some way i could see which apps have the most files.
     
  18. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    No as Webroot does it randomly (including running processes) in ares where malware try to hide and the scanned file numbers always change from scan to scan.

    My latest scan:
    Sun 2017-06-18 15:21:46.0987 Scan Results: Files Scanned: 10251, Duration: 39s, Malicious Files: 0
     
    Last edited: Jun 18, 2017
  19. Cache

    Cache Registered Member

    Joined:
    May 20, 2016
    Posts:
    379
    I can beat both of you by a mile!
    Sun 18-06-2017 08:33:01.0254 Scan Results: Files Scanned: 32898, Duration: 2m 23s, Malicious Files: 0

    EDIT
    It's always 30k+ files but I only scan once a week. Any idea if scanning frequency is a factor?
     
    Last edited: Jun 18, 2017
  20. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    1,432
    Location:
    Hollow Earth - Telos
    2m and 23s looks like a real slow scan for 32898 files. I do about 18k files in about 40s for a scan.
     
    Last edited: Jun 18, 2017
  21. bjm_

    bjm_ Registered Member

    Joined:
    May 22, 2009
    Posts:
    2,678
    Location:
    .
    @clubhouse1, just had need to Allow a bunch of exe's and thought I'd like to simply add folder.
    I'll be asking support to whitelist files.
    Regards
     
    Last edited: Jun 18, 2017
  22. clubhouse1

    clubhouse1 Registered Member

    Joined:
    Sep 26, 2013
    Posts:
    1,091
    Location:
    UK

    :thumb:
     
  23. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,396
    Location:
    Ontario, Canada
    2017-06-20_15-28-07.png
     
    Last edited: Jun 20, 2017
  24. ProTruckDriver

    ProTruckDriver Registered Member

    Joined:
    Sep 18, 2008
    Posts:
    876
    Location:
    "Here on Wilders"
    New Released Mac Version

    Screen Shot 2017-06-20 at 10.20.57 AM.png

     
    Last edited: Jun 20, 2017
  25. Masterblaster

    Masterblaster Registered Member

    Joined:
    Apr 19, 2013
    Posts:
    262
    Location:
    USA
    When are you guys going to offer a reasonable priced renewal? You send me all these warnings that I need to renew and you offer me full list price. I always just go buy a new discounted subscription. You should support your customers better.
    And to make it worse, you "automatically" set me up for auto-renew at full list price. You make me opt out for something I didn't sign up for then offer me a 25% discount as a last ditch effort to over charge me. Shame, shame, shame.
     
    Last edited: Jun 20, 2017
Loading...