Webroot Secure Anywhere is great

Discussion in 'Prevx Betas' started by raven211, Jun 27, 2011.

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  1. Emy

    Emy Registered Member

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    I have sent over 10 messages to webroot support and all of them have been answered within 48h so no problems with support here.
     
  2. De Hollander

    De Hollander Registered Member

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    Did you use the feedback option or a standalone email?
     
  3. guest

    guest Guest

    WTH? This is utter nonsense in this case (whitedragon551), just think about it for once! - If HE has a suggestion for a new (not implemented!) feature then YOU can't seriously tell him to shut up about it!? :eek: - ~Comments removed~

    And trjam (with or without avatar :D) was right, you are -> bad cop! :D

    p.s.: @shadek .. PrevxHelp not long ago wrote all people should get in touch with him who got no answer from support at that time. - @Emy: Maybe you are the exception to the rule since I wrote a lot more messages and had to wait at the end several days for any answer. - I guess this all is the result of the very stupid decision not having a closed beta forum and therefore with feedback (additionally!) overwhelmed developers but not a sign for reduced Webroot support (compared to Prevx). Or at least I hope so. ;)
     
    Last edited by a moderator: Jul 7, 2011
  4. Triple Helix

    Triple Helix Specialist

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    I have suggestions so what good will it do for me to post them here? I send them to the support inbox then the development team can see if it is useful or not! You like nitpicking don't you :rolleyes: all we are asking for the Closed Beta is to keep in contact with the support inbox with all issues and suggestions! And please keep the racism to yourself as other members might take offense!

    TIA,

    TH
     
    Last edited: Jul 4, 2011
  5. firzen771

    firzen771 Registered Member

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    o just calm down already, its a software beta, not ur livelihood... i dont see why people are getting so worked up. Again, its a closed beta, whether u like it or not, its their product so u have to follow their policy or just dont use it.
     
    Last edited by a moderator: Jul 11, 2011
  6. vojta

    vojta Registered Member

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    Google translator?.
     
  7. Sir Percy

    Sir Percy Registered Member

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    Ok, i thought about it.

    You have a less than excellent way of expressing yourself unless you wish to come of as a bit of a fool who enjoys stirring the pot in forum for your own enjoyment thinking you're outsmarting everyone. Why don't you simply calm down and accept that you have been given the chance to say what you wanted to say. You have been saying the same thing for years, more times than needed for even the most thickheaded to have understood what point you're trying to get across a long time ago about false positives for example.

    Triple helix does an excellent job managing the conceited security ego's that always populate forums like this one, he's easy to point the finger at because he's always here, by nature prone to see it "the Prevx way" which is a no no in some books like yours i'm sure. To me he does a very good job managing the unmanageable and have accepted too much idiocy IMHO.
     
    Last edited by a moderator: Jul 11, 2011
  8. vojta

    vojta Registered Member

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    Or in other words, "do exactly as I say or I'll give you hell".
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you PM me the email address you used so that I can see where the message is?

    Thanks!
     
  10. darthsideous666

    darthsideous666 Registered Member

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    Blah, Blah Blah, I am getting a headache already!

    It is a closed beta, meaning that you contact support by the messaging system provided and not on the forum, even I can understand the rules and reason behind this:rolleyes:.

    If you are not getting the response that you want from support, you have two choices, wait for the public beta or do not use the product at all. The complaints have been noted so stop attacking Triple Helix and Joe for doing their jobs, it is just crazyo_O .
     
  11. guest

    guest Guest

    Let's see who exactly is lecturing me here. - Ready? *g*

    @ vojta:

    LOL - Tell me .. if you are such a genius in English (ME being the dud!) .. why are YOU finishing a question with question mark *AND* full stop? My guess, could be wrong though: because you really like to shoot yourself in the foot?! :D

    @ Sir Percy:

    Which btw has a problem only slightly different but also noteworthy: always ending questions with full stop ONLY. *LOL* - Come on? Why you both make it so boring easy to outsmart you? That's no fun at all, you know? Oh, you do? *g*

    Yesss, I don't like you very much either. :p - And certainly it would be interesting which one of us can express himself better in *my* mother tongue. :D

    BUT you are at least right about one thing (blind squirrel, nut? Anyway congrats! *g*):

    If PrevxHelp isn't realizing by now the huge problem regarding the topic I reported honestly for so many times over the years - and which YOU brought up to discuss here again, Sir Percy, not me! - ..

    (and btw I tell you from my experience PrevxHelp *is* probably that most thickheaded guy you were babbling about, but see - if you can, dear blind follower! *g* - how you were wrong and I did *not* get through to him?! -> He is just always ignoring me and - thickheaded or not - that is also because he is much more clever than all of you are -> *together*! :D)

    .. then he WON'T do that even if I write about it again and again for *decades*. RIGHT! - Therefore it's really time to stop wasting mine. (Uninstalling WRSA beta right after this post as suggested so kindly and thanks for that simple but great and (also at the same time false positive *g*) problem-solving idea, firzen771! :thumb:)

    So I say "goodbye" for now (and: "Hello vojta, see you in hell!" *puppy*) dear fanboys of bad cop :D and Prevx/Webroot, have fun worshiping your beloved flawless product and it's gentle but overactive forum police force :ninja: and last but not least of course criticizing critics :thumb: (if there should be any left that is) but while partying ;) don't forget about the famous saying ...

    -> "never say never", which I would describe as "the trjam-way" :D ... and since I am one of his biggest fans ;) ... yes indeed, this is a "threat" :p ... of coming back here eventually, and if only for checking Webroot's progress regarding false positives - let's hope (or better pray, boyz! *g*) there is one and then you *will* see me frankly admitting that, you have my word! *puppy* :D

    p.s.: Finally coming (almost) back to topic I have one last thing to say, please just be patient with my less than excellent way of expressing for another few seconds, dear traumatized Sir Percy! :p

    -> FP's aside :p not only WRSA beta is really great but bad cop *IS* too! -> As bad cop! :D

    [summarizing a long post & my original intentions defending someone
    who should be able to post here HIS (!) feature suggestion OPENLY and UNCENSORED:

    -> If bad cop would do a little *less* policing he would be good cop or even great marshall! *g*]

    F I N E :p

    No wait ... *LOL* .. some late entry qualified to get an answer too!

    @ darthsideous666

    "Blah Blah Blah" ... you don't understand anything (!) this is about but I am really glad I could read YOUR .. "Blah Blah Blah" ... and provide you with even MORE! *LOL* -> Just take an aspirin and shut up as I do NOW! *waving*
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could we please keep posts related to software and not people? I'm not even sure what the last one means but I believe it is off topic.

    We are not allowing feedback publicly about the product during the closed beta stage. I'm sorry if people feel differently about this but it is a fact. You can send any suggestions into our support inbox where they will be read and considered seriously, as all current suggestions have been.
     
  13. vojta

    vojta Registered Member

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    I bet the author isn't sure either.

    I don't use to beta test for security products, but I've been in dozens of beta testing processes for audio software, and almost everytime they have been closed betas. Sometimes there is a beta forum, sometimes there isn't. They are more frequent when the developers know and trust more or less all the beta testers.

    Anyway, I hope the open beta starts soon, I couldn't join the present one, but I think I'll be ready for the next phase. Too much work during the last months (that's a good thing).
     
  14. Victek

    Victek Registered Member

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    Yes, it's odd. Didn't everyone who is participating in the closed beta agree to an NDA?
     
  15. Triple Helix

    Triple Helix Specialist

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    There was no NDA for the Closed Beta but PrevxHelp has requested that any issues or suggestions be directed to the support inbox only as they can keep it all in one place! But that will change when it becomes an Opened Beta!

    TH
     
  16. trjam

    trjam Registered Member

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    So you are one of my biggest fans hey. Then do as I do,and know when you are wrong, and come back and post your apology, like a man.

    Why? Because that is the real trjam way.:cautious:
     
  17. trjam

    trjam Registered Member

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    also if you are serious folks about this beta, then you should do as requested and post to support inbox. We all want the end result to be great, so we can be proud of you Wilders testers.:thumb:
     
  18. guest

    guest Guest

    Just to clarify some things in a (slightly) shorter version. :D

    firzen711 said:

    "its their product so u have to follow their policy or just dont use it."

    I say: If someone (like it happened here, scroll back!) made a suggestion for a feature currently *NOT* (!) implemented in beta version he should be able to post this suggestion afterwards here without being censored. If he wishes so.

    I made also different suggestions, one I remember was linking malware findings to virustotal (the result page) like another software does (spyshelter?). I don't see why I couldn't post -> MY OWN IDEA (!) <- here in that forum.

    Victek123 said:

    "Didn't everyone who is participating in the closed beta agree to an NDA?"


    I can't remember, but even if we all did: An idea that YOU (!) had and reported to them because YOU thought it could be great in a future version (that doesn't exist right now!) .. would YOU let TH "threaten" you to delete your own idea? Really!?

    I can't imagine that so many people are not understanding what the problem is: Webroot doesn't own my (or your) ideas in a way that they can censor any mentioning of them in forum! That is my opinion. I am sorry.

    (And I am also quite stubborn! *g* Btw I understood (and used therefore) the word 'thickheaded' until now as 'stubborn', NOT as 'stupid', 'dumb' or whatever! *importanttoknow* - For that I am sorry but everyone knows anyway that PrevxHelp isn't dumb, right? ;))

    Well, of course they can technically censor anything they want but then I tell them what I feel about that nonsense. - Please be sure to understand that it is *NOT* (!) about the *current* product or it's features. I understand very well that this should right now not be talked about because of status "closed beta". But forbidding people to post their own ideas for future of this product is too much of censorship at least for *ME*! - And that was what got me angry, just to clear that up and if someone wanted to know! ;)

    NOW I am (almost) done. - With this thread and WRSA beta. :)

    p.s.: Sorry trjam, but I really do so far not see where I was wrong besides the false use of the word 'thickheaded' which I am sorry about if my dictionary is right (I really meant only 'stubborn'!) ;) To long? Yes! :D - But I would like to see feature suggestions from wilders users being excluded from any censorship (if they really want to talk about that!). That's my opinion and I won't sway here. Period. :D

    Maybe you understand: No one *forbids* me talking about my *own* ideas! (It was not me in this case but someone else, but it's about principles, okay!?) - And if he does *anyway*? -> I am simply gone. :p - Have fun here trjam, I will be watching you my friend .. and of course your changing avatars! :cool:
     
  19. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Currently, every suggestion sent through the inbox is being read and closely considered by everyone in product management and development. We're bypassing the standard customer support staff entirely to ensure that everything is read by the people that will be actually implementing the changes.

    Posts here are being read by no one except myself and other members here. Being that we have feedback coming into our inbox from thousands of other testers and we're using that feedback to shape how the products will look, I think it would be best to submit all feedback directly to us through there so that we have everything in the same place.

    Additionally, being that you have already sent other feedback in through our support inbox, it would help us keep everything in the same conversation. It would seem counter-intuitive to try to manage duplicate posts here as it would pollute our statistics and confuse the project in general.

    We're not trying to censor anyone, but the EULA of the beta and the download documentation have confidentiality sections which refer to only sending us feedback directly through our support inbox. This will be loosened considerably when it becomes a public beta but we are not at that stage yet and if you want your suggestion to be considered for the public beta or earlier, please use the current, established channels.
     
  20. guest

    guest Guest

    @PrevxHelp

    I am giving up. It seems I can't make myself being understood. - Just one last try: :D

    It was about someone who already (!) reported (!) his (!) suggestion via your support inbox (!) as you wished and THEN (!) afterwards (!) wanted to mention (!) HIS (!) suggestion also here in this thread

    -> I guess for example to talk about it with other wilders users or whatever.

    post #70 (colored by me):

    He did NOT (!) want to report it to Webroot as he already had DONE this! - So you are - again - clearly and completely beside the point with your remarks. But I guess now you were not talking to me AT ALL but as always ignoring me and just talking to the rest, fine! ;)

    And JFYI: I am not beta-tester anymore (uninstalled WRSA). But when I was (from start until today) I put it all in ONE conversation of course and you know that very well. - Again beside the point, just saying. ;)

    But seeing now that you probably (?) think of our (my) thoughts and suggestions as something *YOU* AS WEBROOT OWN FROM THE MOMENT WE SUBMIT THEM (really, is that right!? Is it a shame or maybe just a misunderstanding?!) - so that you really are convinced you can forbid mentioning them here (against whatever -> I really don't care about, confidentiality my *ss!) - I am very sad that I devoted so much time for this project (and this thread).

    Anyway, I am done with this for now and maybe will later check (reinstalling WRSA) for improvements of certain flaws once this thing is finally released. - But honestly right now I am shocked how stubborn you really are. Not even coming near or trying to understand the problem I was talking about! :eek: :ninja: :D

    I understand that you want suggestions in your inbox. Who doesn't. But I won't accept (ever!) that beta-testers like me after doing that!!! can't talk here openly about their feature ideas for future versions of WRSA that came from their own mind. - And that's what it is about, nothing else. Please don't confuse that ever again. - EOD.:isay:

    Direct reply to #70, post #71 (colored by me):
    p.s.: If TH would just ask people if they have posted their feature suggestions (for future versions, so no confidentiality break!) also via inbox (because no developer is reading them HERE!) it would have been no problem to me, -> OF COURSE NOT!!! - But "threaten" to censor peoples *own* ideas (if this person had not waited for open beta and had posted his suggestion anyway I am sure that post would have been deleted by TH!) ... as I said .. that does NOT happen in MY world, over my dead body. Sorry! :p

    In my world you as Webroot should be grateful for people trying to help you and not frustrating them (even if it's only me) with - in this *special* case I am talking about! - stupid rules and way to strict enforcement of those. - Man, it's really hard trying to get through your brick wall! Of course also fruitless, but I know that for years and I am/was stubborn too! -> YOU WIN! :D
     
  21. darthsideous666

    darthsideous666 Registered Member

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    This was 2 posts ago, apparently it is easier said than done for you!:D :rolleyes: o_O
     
  22. Mongol

    Mongol Registered Member

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    Going back to post 86

    You have been leaving all day. You have been saying you have had enough all day. You have been waving all day and berating people all day. I say just go away!
     
  23. pegr

    pegr Registered Member

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    Speaking personally, I don't have a problem with the way the closed beta is being conducted. It's not as though we're not being listened to or our feedback not welcomed, and the reasons for wanting to conduct it this way have been clearly explained. For me, being invited to take part in closed beta testing is a privilege, not a right.

    I've had timely and courteous replies to all of the feedback that I've given. I'm sure the reason it now takes a little longer to get replies than at the beginning is, no doubt, due to the large amount of feedback that they are having to deal with, which is not surprising considering the interest WRSA must be generating.

    I would just like to say a big thank you to PrevxHelp and Triple Helix for the time and energy they put in to moderating this forum. They are always there, ready to help. It's much appreciated, guys. :) :thumb:
     
  24. Hugger

    Hugger Registered Member

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    guest, Perhaps you could just go away and come back when you get over yourself.
    I'm having no trouble with the way the beta team is handling my input.
    Hugger
     
  25. Deeb61

    Deeb61 Registered Member

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    Are they still accepting people into the private beta, its sounds so good :)
     
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