(Web Shield) Web sites with Mailware Bug?

Discussion in 'Prevx Betas' started by gate1975mlm, Aug 9, 2012.

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  1. gate1975mlm

    gate1975mlm Registered Member

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    Hey guys,

    I noticed sometimes when you visit a web site that may have mailware and you normally get that Webroot message box with the Allow or don't allow well sometimes I get no message box however the whole IE windows gets covered with some kind of overlay window and the only way to get rid of it I have to open task manager and close IE from there.

    Has anyone ever seen this happen before?

    And can it be fixed?

    I saw this happen just the other day again however I don't remember the web site. But I am reporting this anyway to see if this kind of issue could be fixed when you run into a web site with mailware.

    It happens with Secure Anywhere Complete 2012 Version 8.0.1.203 but not sure if it would still happen with the latest betas.

    I would love to post a screenshot showing the issue but I don't have one right now.

    I have seen this strange overlay taking over IE for a while now and it was only until this week when I relized it must be Webroot Secure Anywhere Complete causing it.
     
    Last edited: Aug 9, 2012
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Have you tried to disable Web Threat Shield via the main GUI>PC Security>And click on the Web Threat Shield button and turn it off to see if that's the problem?

    TH
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We have recently improved this in the build currently still in the closed beta. I'd expect you'll see a pretty significant improvement when it's released.
     
  4. gate1975mlm

    gate1975mlm Registered Member

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    No I have not tried to disable it. However I never got this strange overlay window before ever installing Webroot.

    I am almost certain Webroot is the cause.
     
  5. gate1975mlm

    gate1975mlm Registered Member

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    Great news looking forward to this build! And hopfully it will fix these strange overlay windows that I see once in a while. :)
     
  6. gate1975mlm

    gate1975mlm Registered Member

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    I just sent you a PM about an issue I am seeing where the Web Shield is causing the whole screen to go white. And I have to kill the browser using Task manager.

    Did not post here because of the web site content.

    Thanks
     
  7. trjam

    trjam Registered Member

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    Truer words have never been spoken. WSA has a recipe that will be oven baked and ready to go later this fall that should, shut all the critics up. A long time coming, but it will be a stand-alone to envy all the others here. Nuff said.:argh:
     
  8. gate1975mlm

    gate1975mlm Registered Member

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    Do you have some inside info? :p
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm having this issue also so Joe and I are going to do a remote session when he has time!

    TH
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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  11. Triple Helix

    Triple Helix Webroot Product Advisor

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