Web protection severly interfers and slow downs internet access.

With just about all sites I have noticed a slow down in response when Web Protection is enabled. Doing a speed test through Speakeasy confirms this.;

http://www.speakeasy.net/speedtest/

Either a DSL or a CATV connection is affected. Turn off Web Protection and the problem goes away. Since disabling any of the modules doesn't 'stick' on reboot, one has to do this every time which is very annoying. I tried to disable certain sub features, but it didn't seem to make a difference.

Running V4, XP Pro w/sp3 and Opera V9.64. Solution?

 

Hello videobruce,

Please give our slow or no internet connection Knowledgebase article a try and let me know if it helped.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2132

Thank you,
Richard

 

When doing a speed test, we strongly recommend that you temporarily disable web protection as the http traffic is routed through the scanner which may slow down the performance.

 

Hi Richard
I have been having this problem for some time now and have an open issue regarding this.
Thanks for the post to the recent article, but when i try to modify the protocol filtering section there are no options available (see attachment).
I am running version 4.0.437.
It may be that i have disabled this via the default configuration, but i can't find where i may have done this in the RMA default config.

Am I missing the obvious or is there a new version about to appear?

Thanks
Dan

 

I have to or the test will fail.

Rmuffler; That only applies to Vista and later. I run XP Pro w/sp3. BTW, my browser (Opera) is checked.

 

A log from SysInspector may be required as well as a log from Wireshark with http traffic captured. I'd suggest contacting Customer care who will probably escalate it to ESET's developers.

 

Hello videobruce and EBT_Dan,

The article that I referenced is a solution for Win XP machines. It does not work for Vista as stated in the note at the head of the article. It looks like we will need to work with customer care, I will PM both of you so that we can get your issues resolved.

Thank you,
Richard

 

I had a similar issue with Windows XP Sp3 fully patched and Firefox 3.0.13
After reading this thread, I wanted to secure the SSL protection which is
disabled by default.

Under "Protocol filtering" the box "Ports and applications marked as internet browsers or email clients" was checked. I decided to check the box "Always analyze SSL protocol". Bad Idea because when trying to update Firefox or an add-on, an error message displayed (I translate to english) : "AUS xml file update not found (404)". Unchecking "block obsolet protocol SSL V2" or checking "Ask for not visited websites" still blocked my updates from Firefox.

So, I reverted to the default settings and it is OK now.