warning when installing a known software

Discussion in 'ESET Smart Security' started by sethm1, Sep 7, 2008.

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  1. sethm1

    sethm1 Registered Member

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    XP SP3

    I went to update my Replay A/V software and Eset warned me of a potential issue with the program. the down load came from Applian's web site.
    In order to install, I turned off the Anti virus/Anti spyware feature.

    So
    1) Now that I have installed and turned back on my Eset, I will no longer rec'v msg's about this program?
    2) In the future, is there a way to install a known program without turning off Eset?
     
  2. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    What was the complete, exact error message or warning notification you received from ESET Smart Security?

    Regards,

    Aryeh Goretsky
     
  3. sethm1

    sethm1 Registered Member

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    I wish I had written it down.
    it was something about that Eset detected a potential threat - which then stopped the install from continuing.
    I have had this program (Replay A/V) for many years. The Eset Security I have had for only about 6 months.
    I disabled the antivirus features, then re-installed the program with no problem.

    I noticed when I re-activated Eset, that a message automatically being sent to Eset for their review of that program.

    I wonder if by turning off Eset inorder to complete the install will create problems in the future.
    And was that the only way to install a known/safe program?
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,


    Without knowing the exact message, it is difficult to tell exactly what might have occurred. I located Applian Technologies' web site and found the download page for Replay A/V, but unfortunately am experiencing time-outs when attempting to download the ~40MB installation file, which is more due to a problem with my current Internet connection while traveling than with the site hosting the file.

    If I can get the file downloaded successfully I will try to find out more.

    Regards,

    Aryeh Goretsky
     
  5. mz500r

    mz500r Registered Member

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    2008-09-10 22:45:43 Real-time file system protection file C:\Program Files\Replay AV 8\ReplayAV.exe probably a variant of Win32/Genetik trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred on a new file created by the application: C:\DOCUME~1\Tim1\LOCALS~1\Temp\irsetup.exe.


    just downloaded and checked it did the same hth
     
  6. sethm1

    sethm1 Registered Member

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    so, the only work around is to turn off real time protection?
     
  7. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I was able to download the file and scanned with ESET Smart Security v3.0.667 using virus signature database 3449 and did not receive a "probably a variant of Win32/Genetik trojan " report from the software. Can you tell me if you are still receiving a report of it?

    Regards,

    Aryeh Goretsky
     
  8. sethm1

    sethm1 Registered Member

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    No longer seeing that msg as I went into ESEt and went into the settings set the program as an exclusion when Eset runs.

    Applian (company behind the program) says the false positive could be because I have v7 & 8 on my PC. I thought I removed version 7 - unless
    there are (or still is) registry items left behind.
     
    Last edited: Sep 18, 2008
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