Wanting to renew early.

Discussion in 'ESET Smart Security' started by JustAnotherUser, Sep 2, 2008.

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  1. JustAnotherUser

    JustAnotherUser Registered Member

    Joined:
    Oct 31, 2007
    Posts:
    14
    Location:
    London, UK.
    Hi everyone,

    A year ago I wanted to switch to NOD32 from PC-TOOLS as it was REALLY TIME to ditch PC-TOOLS for a HUGE number of reasons that I won't explain right now.

    Anyway, I got put onto NOD32 by a friend in New Zealand (I'm a Kiwi been living in the UK for 10 years now), I downloaded the trial, and really liked it, small footprint, fast scanning, good threat detection, blah, blah, blah.
    It sold me so I purchased a set of licenses 10 to be exact, Ok, I run a bunch of computers at home AND since I am in the IT industry it falls on me to be the "family" IT Support guru, and I am SURE there are a bunch of you out there that know what that means! Anyway, it's better for me to pay for their PC Protecting System software because it saves me hassle of having to try and connect to their machines over the internet and fix it!

    Moving on, what I didn't like at the time was that I couldn't buy Smart Security as the product hadn't been released just yet, or so I was told.
    So I bought NOD32 (10 Clients). Then when ESS came out, I upgraded to that. They charged me for the difference between the NOD32 and the ESS, cool!:thumb: What wasn't cool was that my License still expired at the same time as it did originally:thumbd: Hey Ho, whatever, it was a period of two months, I couldn't do anything about it, so just move on.

    What I want to do now though is that I want to renew my license for 10 ESS Clients for Three Years, and I want to do this EARLY, my license expires on the 31st of October but ESET won't let me renew until 30 days prior to expiry. This isn't a HUGE problem, but I am holidaying in Italy at present with my wife, visiting her family and I would like to update their systems while I'm here, which I would prefer to do while I am sitting in front of them vs over the internet if I can.

    Does anyone out there know of a way to upgrade my license's BEFORE the 30day period kicks ino_O
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Hello,
    please PM me your username, I will ask our UK distributor to follow up and investigate the problem with the premature expiry date as well.
     
  3. Jdeane

    Jdeane Eset Staff

    Joined:
    Jul 18, 2007
    Posts:
    82
    Location:
    UK
    passed to UK sales.
     
  4. alant56

    alant56 Registered Member

    Joined:
    May 9, 2003
    Posts:
    19
    Location:
    Bournemouth UK
    Hi

    I have sent you a private email explaining how we can deal with this.
     
  5. JustAnotherUser

    JustAnotherUser Registered Member

    Joined:
    Oct 31, 2007
    Posts:
    14
    Location:
    London, UK.
    Hi everyone.

    Ok, I would like to thank Marcos, Jdeane and alant56 for their help.

    The issue has been resolved, and I will be able to install here while on holiday, saving me a HUGE brain freeze.

    Thank you all very much for your help.

    Now I just have to find out how to DL the Italian Version of the software.
    I'm sure that I can get it from http://www.nod32.it/

    Once again, thanks to all.

    Cheers.
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    To my best knowledge, the Italian distributor will commence distributing the localized versions shortly.
     
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