My request to a well known mail order company in the UK : My Request: Sorry, their site email created the All caps THIS IS A POLITE REQUEST - I AM A "PRIVATE" PERSON & REQUIRE INTEGRITY OF THE COMPANIES I PURCHASE FROM ON THE NET. WOULD YOU PLEASE PUBLISH YOUR PRIVACY STATEMENT ON YOUR SITE SO THAT I CAN BE RE-ASSURED THAT MY PRIVACY WILL BE HONOURED. 1. I REQUIRE THAT I DO NOT GET ADVERTISING FROM YOU VIA EMAIL UNLESS I GIVE MY EXPLICIT PERMISSION I.E. AN OPT IN TICK BOX OR SIMILAR. 2. AN ASSURANCE THAT ANY OF MY PERSONAL DETAILS ARE NOT FORWARDED TO OTHERS FOR COMMERCIAL USE. THANK YOU ******** (ALIAS ALNILAM) Their reply: >Thank you for your recent email. >Unfortunately to enable us to look into this matter for you we require the following information:- >Account Number (if applicable) >House ID: >Street: >District: >Town: >County: >Post Code: >On receipt of the above we will contact you again. >If you have any further queries please e-mail again. When replying to this e-mail, please attach your original e-mail to ensure a speedy and accurate response. >Diana ******* >************* Customer Services >HCSPMJB >We have a rigidly enforced E-Mail Standards Policy.Any E-Mail or >attachment that is in contravention of this policy would be outside the >scope of authority of our employees. My Reply: Diana, This is my point - There is nothing on your site that I could find that can be seen as a "Privacy" statement. Why should I trust you with personal information with no such policy to judge you by? Your internal email handling sounds admirable but just not prevent your company from "spamming" customers or, as far as I can see, prevent passing marketing information to other companies. I will give you my Post code & proper name only until you can assure me of your privacy policies Best Regards Proper Name - Proper Post/Zip code Their Reply: >The customer has asked for feedback on a query he/she has, please could >you >deal with this query. Thank you for your e-mail. Unfortunately as >requested we require your full name and address so that we can deal >with your enquiry, if you are unwilling to supply us with the >information that we require, we are unable to assist you any further. >Please accept our apologies for any inconvenience that this may cause. >If you have any further queries please e-mail again. When replying to >this e-mail, please attach your original e-mail to ensure a speedy and >accurate response. >The relevant information about the customer is listed below : >Title : MR >Forename : ******** >Surname : PILLIWINKS >Address : : : : : >Postcode : My Final reply: I give up!!! Sorry Diana - No, Would you please pass the my request for information on to your superior. You have given me no assurance of your company's credibility. - Why should I give mine? The Internet is not a safe playground. My request was fair - A simple published privacy statement would have sufficed. This conversation will be published without names (as I do respect your company's privacy) to the GRC privacy news group news.grc.com & www.wilders.org (forums) for comment. Regards ********* END Guess I will not be doing business with them!