VSS Issue

Discussion in 'Acronis True Image Product Line' started by Levwinski, Jun 28, 2009.

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  1. Levwinski

    Levwinski Registered Member

    Aug 13, 2008
    Using ATIES 9.5 build 8206

    I have a weekly backup that is set up to use VSS - each time it runs I get the following two events:

    Source: VSS
    Volume Shadow Copy Service information: The COM Server with CLSID {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and name VSSEvent cannot be started. [0x80029c4a]

    Source: VSS
    EventID: 8193
    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80029c4a.

    VSS seems to be installed properly, vssadmin list providers brings up:

    Microsoft Software Shadow Copy provider 1.0
    Acronis VSS HW Provider

    vssadmin create shadow /for=c: starts the volume shadow copy service.

    We are on server 2003 sp2. Backups are created but it looks like we are not benefitting from vss.

    How can I get Acronis VSS working properly?

    Thank you.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Levwinski,

    Thank you for using Acronis Corporate Products

    There can be several reasons of the encountered issue.

    Please go here and plug in those error numbers, you should be able to find some help. For example, under the info for 8193, there is a reference to an article from tech support that can help.

    Thank you.

    Oleg Lee
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