VoodooShield/Cyberlock

How funny, that was quick!

 

Hehehehe!
We have to relax while waiting for 1.10.....

 

Good point, sorry I will get that to you asap!

 

Thanks and also to Cutting_Edgetech

I am really trying to satisfy myself that is working as I expect, so sorry for all these questions.

This question arises from you saying that most trusted programs are hard wired into the program. So in my mind that means that anything that is not, should be stopped. That is why I expected The Bat (email) to be stopped, and it was not.

I tried again by clearing the white list and putting VS into Always ON mode, then running The Bat, and still VS did nothing. So obviously I am missing something here.

 

No problem at all, this will help new people who read the this thread understand VS better, so I am happy to explain this.

The reason VS does not block The Bat is because it is probably installed in the Program Files folder. By default, VS will allow everything in the Program Files folder, since this makes it easier to train VS what to not block, and since this is a windows protected folder. That is, in order for something to write to the Program Files folder, it has to execute outside of this folder first, which will never happen because VS will block it. You can disable this option in VS under Settings, and then VS will not automatically allow all software in the Program Files folder. This has nothing to do with whether The Bat toggles VS in Smart Mode or not, which is mainly what we were discussing earlier. Does that make sense? If not, please let me know!

 

Thanks Dan - that makes it clearer.

I have been playing with it today and discovered the option to exclude "Program Files". So if I or anyone is uncomfortable with the way it seems to work then this is an option to build confidence.

You said the other day that protected programs are on the system drive and if not the location should be put into VS. Just for information all my programs are on another partition and VS protects that as well if the Program File option is toggled. But maybe I misunderstood what you were saying.

Thanks for you help - will try and keep out of your hair now

 

It is still not working. Also, I get CMD errors everytime I close Chrome when running in Sandbox mode. If I allow, it brings up a command prompt pointing to the VoodooShield program folder. I have submitted this several times with no fix from you.

If you can't fix it, I just can't have confidence in this program. I will be switching to AppGuard and NoVirusThanks if you can't help me.

 

It really is no problem at all, if you have any questions at all, please let me know! Yes, it really should not matter where you install software, VS should stop anything that is not on the whitelist. You just brought something up that makes me think that we might need to do a little tweak. Are the programs that are on the NON system drive in a folder called Program Files? Or are they just on the root of the drive? This is not a security issue, I just want to makes sure that everything works correctly when software is not on the system drive. Thank you!

 

I am sorry about that. I am actually working on the CMD problem now, and we should have this problem and most of the other new features ready to go later today or tomorrow at the latest. Thank you!

 

It is in another "Program Files" folder. When I install I just change the drive letter and the rest is the same.

 

Are you going to fix the Edit Whitelist not working problem also?

 

We should consider doing a remote session so that I can see exactly what you are talking about. This is the only computer that seems to have this issue, so it would be nice to see the issue occur. Do you have time in the next couple of days to do a remote session? Thank you!

 

You have no address or any information about you on your website.

No offense meant, but there is no way that I am going to allow a stranger to access my computer remotely. I have explained the problem to you several times. If you have any additional questions regarding this bug, I will be happy to answer.

 

If you don't trust Dan, why do you trust his application?

 

Have you tried editing your whitelist without Sandboxie, and also with a different Web Browser?

 

I understand, I was wanting to use join.me, since you have to allow control of the computer. But if that is not an option, we will have to work with what we have. The problem is that no one else is experiencing this issue, and it truly sounds like a default browser issue, or a file association (htm, html) issue. Can you maybe try to temporarily uninstall SB and see if it works? I also like
Cutting_Edgetech's idea of trying a different browser... and when it asks you if you want it to be default, say yes. Please try these things, and if it is still not working, can you make a screenshot video of the problem, and run the www.google.com command right afterwards?

BTW, we completely understand the CMD issue, and I have spent 18-20 hours the last 3 days playing with different solutions, and trying to decided what the best solution is. I thought I would be done by now, but I discovered a couple new methods that I could use instead, and I am just trying to find the best one... the method that has no impact on the user interface, but solves the issue without creating a security hole. Thank you!

 

I tried it without Sandboxie. No change. I tried it after setting IE10 as Default Browser. No change. The Edit Whitelist button just does not work, nothing happens. The other buttons on that page work just fine, although I have not tried to reset the whitelist.

 

If you do not mind, it would be EXTREMELY helpful if you tried resetting your whitelist. Training in VS is extremely fast now, so hopefully you do not mind trying this to see. Other than that, can you please create a screenshot video showing the problem?

Edit: Actually, you do not have to reset your whitelist... it will prompt you to confirm that you do want to reset it, just say NO. That way, we can see if the button works without resetting your whitelist.

 

I have seen similar cases like yours where other security software suppressed the functionality of other security applications. I have experienced this myself. What other real-time security applications are you running with Sandboxie?

 

The button works without resetting.

"Your current whitelist snapshot will be deleted and you will need to retrain VoodooShield again. Are you sure?"

 

Windows Firewall Control v4.0.1.0, VoodooShield enabled.

 

I guess we can rule out another Security application conflict unless it is sandboxie.

 

I have 8 computers listed in my White List all with the same name. Presumably each time I re-install VS a new machine is created. Is it possible that on installing again it can pick up the existing list? Or maybe it is when I delete the White List but then it should be gone for good.

I am guessing that the latest one is the top most and the rest can be deleted?

 

Each list has the same computer name? That sounds like a bug. If one was trying to edit the whitelist of a particular machine they might not be able to distinguish which list belongs to the machine they want to edit.

 

That reminds me. In the past each time I reinstalled VS it created another whitelist for the same computer. I believe this was due to me rolling back my computer to a time before VS had been installed. It looks like it still should give an option to use the old one since it should detect it's the same computer associated with the same account. It could prompt the user asking if they want to use the old list already on file or delete it and start a new one.