Vista

Discussion in 'Acronis True Image Product Line' started by Claudia, Dec 12, 2007.

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  1. Claudia

    Claudia Registered Member

    Joined:
    Dec 12, 2007
    Posts:
    1
    I have take backup of Windows Mail and then I have make new Vista installation with ACRONIS 11 set mail up and it run OK.
    Then I restore my mail backup it's run normal but Windovs mail will not start.
    It say it can not read cantact person and there are not spare maybe no disk spare, but there are 200 GB !!
    Can anybody help what run
    I have don it 3 times now still the same.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Claudia,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create a screenshot of the error message.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Please also clarify if you used "My E-mail backup" or "My Data backup".

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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