Vista x64 scans do not complete

Discussion in 'ESET NOD32 Antivirus' started by Maxwel, Mar 10, 2009.

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  1. Maxwel

    Maxwel Registered Member

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    I have installed build 684 of NOD32 v3 onto a new laptop running Vista Home Premium x64. Scans do not complete. A scan of C:\Users stops at 41% with the last target being C:\Users\Default\Local Settings. Despite no further scan progress, ekrn.exe continues to use ~30% of the cpu. Any ideas?
     
  2. Flyer00

    Flyer00 Registered Member

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  3. Maxwel

    Maxwel Registered Member

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    That doesn't help. Doing the same for C:\User\Default doesn't help either. Also my log files are always empty.
     
  4. Marcos

    Marcos Eset Staff Account

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    Maybe enabling logging all files or using Process Monitor and checking operations performed by ekrn would reveal which files are being scanned.
     
  5. Maxwel

    Maxwel Registered Member

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    How do you enable logging all files?
     
  6. Maxwel

    Maxwel Registered Member

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    Ok, I have the same problem with NOD32 v4. It appears the the scanner is hanging on entities like C:\Users\Default\Local Settings which appear as shortcuts and in XP are special folders. I get "access denied" when I click on them. I'm trying to include them from the scan.
     
  7. Maxwel

    Maxwel Registered Member

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    THese entities are symlinks that now point to nothing because I've uninstalled a lot of the junk that came with the laptop. I'm stunned that this isn't a common occurrence. Is there another solution besides telling NOD32 not to scan them?
     
  8. Marcos

    Marcos Eset Staff Account

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    Have you run Process Monitor from Microsoft to verify that the scan actually stucks at these folders and not on others where lots of files may reside and thus scanning that folder takes more time?
     
  9. Maxwel

    Maxwel Registered Member

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    I set up a scan of C:\Users\Default and then executed Process Monitor. The latter reports that ekrn.exe is repeating the same operations on the path C:\Users\Music over and over again. All report success except for the open which reports Fast IO Disallowed. NOD32 reports the target is C:\Users\Local Settings and 46%. It is slowly using up my 4GB of memory.
     
  10. Marcos

    Marcos Eset Staff Account

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    What files reside in the C:\Users\Music folder? Do you store mp3 or wma files there?
     
  11. Maxwel

    Maxwel Registered Member

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    I mistyped. It's C:\Users\Default\Music. It's another empty symlink.
     
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