Vista SP1 upgrade

Discussion in 'ESET Smart Security' started by nwarp, Apr 22, 2008.

Thread Status:
Not open for further replies.
  1. nwarp

    nwarp Registered Member

    Joined:
    Apr 21, 2008
    Posts:
    2
    Does anyone know of any problems with Vista SP1 and Eset Smart security. I cannot upgrade to the latest version of Eset Smart Security I can download ok when I try to install a window pops up telling me the Windows Installer Service is not available and the installation stops. The data base upgrades automatically with no problems current version is 3047. I have Microsoft support working on the case.

    Regards from Down Under
     
  2. ASpace

    ASpace Guest

    Hi !

    Your Windows Installer might have gone corrupted . Vista SP1 is compatible with any ESET product for Windows.

    Try these suggestions :

    1) Windows Installer Clean-up utility
    http://support.microsoft.com/kb/290301
    When you run it , clean all possible enties of ESS

    2) Open Start -> search for the Command prompt and run it as Administrator
    Type msiexec.exe /unregister and press [ENTER]
    Then type msiexec.exe /regserver and press [ENTER]

    3) http://www.vistax64.com/470746-post1.html


    Then , you can try to reinstall ESS :thumb:

    Note!
    Before you start with these things , please use System Restore to create a restore point in case something fails and you need to revert back the changes

    http://bertk.mvps.org/html/createrpv.html
    http://windowshelp.microsoft.com/Windows/en-US/help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx
    http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
     
  3. nwarp

    nwarp Registered Member

    Joined:
    Apr 21, 2008
    Posts:
    2
    thankyou for your suggestions I've tried them and a dozen others including those on the Microsoft web site - none were successful. I've discovered the problem the installer file in windows/system32 has somehow two versions the genuine file which has a exe extension and another which has zero kb but no extension. The registry keeps pointing to the latter. Rename the file with no extension .old and the problem is solved the registry goes to the correct exe file. In my case I have only one file it is not the zero kb one it has no extension when I find out how to gain permission to rename it with a .exe extension I believe my problem is solved.
    Regards from Down Under
     
  4. ASpace

    ASpace Guest

    Thanks for updating the thread!
     
Thread Status:
Not open for further replies.