Virus messages appearing in OWA, but not Outlook

Discussion in 'ESET NOD32 Antivirus' started by chrisf, Sep 21, 2010.

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  1. chrisf

    chrisf Registered Member

    Joined:
    Jul 13, 2007
    Posts:
    19
    I am having issues with filtered messages appearing in Outlook Web Access, but not in Outlook. I have created a rule to delete virus messages per the suggestion of Eset support. However, I have messages appearing in OWA with the subject "[virus a variant of Win32/Krypti...", but not appearing in Outlook. I am using the latest version of ESET Mail Security on SBS2008 with Exchange 2007 SP3. When I try to open the item in OWA, I see the following:


    A virus was found in this message. The item cannot be opened. For more information, contact technical support for your organization.

    Request
    Url: https://remote.domain.com:443/owa/f...IAAAAAb7fAACE89Hg07jySpEyGA/k/U+cAAPoH7aSAAAJ
    User host address: 192.168.0.38
    User: Firstname Lastname
    EX Address: /o=First Organization/ou=first administrative group/cn=Recipients/cn=username
    SMTP Address: username@domain.com
    OWA version: 8.3.83.4
    Mailbox server: SBS2008.domain.local

    Exception
    Exception type: Microsoft.Exchange.Data.Storage.VirusDetectedException
    Exception message: Could not get properties.

    Call stack
    Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
    Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload)
    Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp)
    Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties)
    Microsoft.Exchange.Data.Storage.Item.InternalBindItem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
    Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
    Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad)
    Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
    Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](UserContext userContext, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
    Microsoft.Exchange.Clients.Owa.Basic.OwaForm.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
    Microsoft.Exchange.Clients.Owa.Basic.OwaForm.Initialize[T](PropertyDefinition[] prefetchProperties)
    Microsoft.Exchange.Clients.Owa.Basic.ReadMessage.OnLoad(EventArgs e)
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Inner Exception
    Exception type: Microsoft.Mapi.MapiExceptionVirusDetected
    Exception message: MapiExceptionVirusDetected: Unable to get properties on object. (hr=0x80004005, ec=1291) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=478] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=472][latency=29] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x50B Lid: 26465 Lid: 21921 StoreEc: 0x50B Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 5257 StoreEc: 0x50B Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x50B Lid: 20385 Lid: 28577 StoreEc: 0x50B Lid: 32001 Lid: 29953 StoreEc: 0x50B

    Call stack
    Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
    Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested)
    Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
     
  2. jimwillsher

    jimwillsher Registered Member

    Joined:
    Mar 4, 2009
    Posts:
    668
    Probably better to post in the Mail Security forum. This forum is for the ESET NOD32 client.
     
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