Vipre Anti-virus

Discussion in 'other anti-virus software' started by Biscuit, May 11, 2009.

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  1. PeterHSunbelt

    PeterHSunbelt Registered Member

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    This problem does not always occur, the way Norton removes itself using add/remove programs just does not always work.
    You can still run the Norton removal tool even after uninstalling it using add/remove programs. It will look for anything left on the machine.

    Please let us know if you have any questions.
    Thanks,
    Peter
     
  2. NickHSunbelt

    NickHSunbelt Support Specialist

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    I just thought I'd add that it is usually suggested to uninstall normally through the Control Panel then run the Norton Removal Tool. This will ensure that most of the traces of Norton have been removed from the system.

    I believe this removal tool only works for Norton Anti-virus, not the Symantec Anti-virus software. With Symantec Anti-virus I believe you have to manually go through and remove any traces that are left on the system but there may be some removal tools for it I don't know about.
     
  3. Biscuit

    Biscuit Registered Member

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    I've started a trial of Vipre & running it on my XP laptop alongside Prevx.

    A few first impressions.
    The install was disappointing, the install needed a reboot which I felt was a little old-fashioned, but a good 10-15mins to download & then install the virus defs is unacceptable. I then had to go through a slightly confusing (making choices without enough info to make a decision) configuration wizard before it started running.
    The system tray icon looks to be designed by a 10 year old. The V in a shield harks back to the (shudder) "McCrappy" of yesteryear. A little unprofessional.
    The memory footprint is around 30mb when quiet, Nod is around the same.

    I've applied the couple of the tweaks to make Vipre play with Prevx & will post back after more testing.

    One plus point, the laptop hard disk does appear to be less busy after boot.
     
    Last edited: May 18, 2009
  4. Biscuit

    Biscuit Registered Member

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    Does Vipre check for updates on boot?

    On my current testing, the laptop has been running for 30 mins & Vipre is still running 5140 defs. The Vipre website shows that 5141 defs are available.

    I installed accepting all defaults, but later made the Prevx recommended tweaks. In the handling of unknown programs section, I accepted the default of "medium" despite "low" being shown as recommended. Why are the default settings not as recommended?

    Within the GUI, why are the settings hidden away in the File menu? Why not put them in the main UI?

    After boot & on the initial config, the software asks which mail program is being used. Why is that?
     
  5. NickHSunbelt

    NickHSunbelt Support Specialist

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    Biscuit,

    If you've set VIPRE to update every 2 hours (default) then it would update 2 hours after you start the computer. We're planning to change a lot about how updating works in future releases as well as adding more options to allow you to customize this however you'd like it.

    The default for Active Protection has always been defaulted to Medium. In the last software update we changed the recommended to low. Unfortunately, the setup wizard still sets it to Medium. We'll be changing that to low in the next version I believe.

    The settings can be accessed by going to File>Settings or by clicking Edit Settings on the Overview tab next to each section.

    During the setup wizard it will ask you what email program you are using so it can enable email protection for whatever you select.
     
  6. Biscuit

    Biscuit Registered Member

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    Thank you Nick

    I accepted all defaults on installation as that is what my users would do.

    So for instance, if a laptop is used for 1½ hours every day, it will never update? I'm sure you don't need me to tell you how crazy that sounds. An AV should at least check for updates x minutes after boot.

    Do you recommend that current users reduce the Active protection setting to low?

    Yes, I found the settings, however my point about this was that essential settings like this are hidden away & not in the otherwise wasted GUI.

    Regarding the email program, what happens if a user is using both Outlook & Outlook Express, or perhaps changes which email client they use after a few months?
     
  7. andyman35

    andyman35 Registered Member

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    Revo Uninstaller removes it very nicely.;)
     
  8. NickHSunbelt

    NickHSunbelt Support Specialist

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    If you aren't using the system for long periods at a time I'd suggest setting it to update every hour or just manually click Update Now to update. Like I mentioned, we're changing the way VIPRE updates in future releases as we've seen a lot of requests for this. We're also actually going to be changing our definitions from CRC8 to CRC4 which will significantly decrease the size of the definitions and updates.

    Leaving Active Protection on Medium shouldn't be a problem. You won't often see a false positive, if at all. There truthfully isn't a huge difference between the Medium and Low setting but Low will obviously results in a few less false positives. You just wouldn't want to have it set to High unless you wanted to keep a very close eye on what's happening on the system.

    You can select all of the email options if you wanted to but I personally would suggest just selecting whatever program you actually use. This is because each option will load a driver related to the programs you select. If you decide to change programs you can simply change the settings.
     
  9. dan_maran

    dan_maran Registered Member

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    I gave this another go on the XP partition the other day and the email program mention in this thread got me thinking if I am correct the shield grayed out if you are not using a Email program. Any reasoning behind this? I mean in the age of web based mail that seems sort of silly. I haven't used a email client in years, outside of work, and now that I have managed to move email from local hosting at work to Google hosting I hope to never use one again.
     
  10. NickHSunbelt

    NickHSunbelt Support Specialist

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    Yes, it will cause the shield to go gray if you disable Email Protection entirely. I personally use web based email at home and just leave the Outlook option selected in Email Protection even though I don't use it.

    In version 4 of VIPRE I know they were reworking a lot of the notification system and I believe will be allowing you to select what you want to be notified about. This should be included as one of those options.
     
  11. Biscuit

    Biscuit Registered Member

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    After a week of use, the virus defs never updated. Due to the previously noted issues, I have removed the software. This is a badly designed AV program.
     
  12. NickHSunbelt

    NickHSunbelt Support Specialist

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    Biscuit,

    If you'd like to try resolving any of the issues you were having you may want to try our support forums:

    http://supportforums.sunbeltsoftware.com/

    We're always more than happy to troubleshoot any problems you may have with our software.
     
  13. Biscuit

    Biscuit Registered Member

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    Thank you for your reply.

    As my previous postings, my issues are with the design of the software. Not a lot to troubleshoot, other than to sack your systems analyst.
     
  14. NickHSunbelt

    NickHSunbelt Support Specialist

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    If you have any suggestions I'd be more than happy to pass them along. We currently have VIPRE 4 in development and there are a lot of changes being made. If you'd like to see any specific changes please let me know. We're trying to include the suggested changes or new features we see suggested the most.
     
  15. webbit

    webbit Registered Member

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    gave it a run on my dual boot system and all was fine, i put it on my xp drive. A friend of mine asked me to sort out his virus riddled pc, so i did a full clean format, all update including ie 8 and vipre will not update the update runs throught but is cancelled at the end, the only thing i can pin point is ie 8
     
  16. Malcontent

    Malcontent Registered Member

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    Vipre uses IE to get updates. IE 8 could be the issue in some way. Have you tried rolling back to IE 7 just to see if Vipre updates?

    I don't like the fact that Vipre uses IE to update. A while back I trialed their program "Counter Spy" and couldn't get it to update properly. I tried trouble shooting with their techs. but couldn't get it resolved. I'm pretty sure it was an issue with IE as well. In my opinion, they shouldn't rely on IE for their updates. Vipre should have it's own independent updater. I would think if Microsoft should change something fundemental in IE, it could "break" Vipre's ability to update.
     
  17. Biscuit

    Biscuit Registered Member

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    Thank you

    The problems were as detailed in my posts 28, 29, 31 & 36.

    I believe that a light AV program is what is needed these days to back-up an anti-malware (eg Prevx). However, despite my wanting Vipre to work, it has too many design faults to be useful. The too long install time, the initial very long sig update time, then requiring a reboot on install, the cheap system tray icon, the incorrect default settings, the 2 hour update setting, hiding the main settings in the file menu & a wasted GUI. All are show stoppers & all are basic faults where the product design has not been thought through. It also frankly makes me concerned about the parts that I can't see.
     
    Last edited: May 30, 2009
  18. webbit

    webbit Registered Member

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    i updated my dual boot machine xp boot to ie 8 and all is fine, dont know why mates pc on clean install wont work
     
  19. Biscuit

    Biscuit Registered Member

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    Also malware sometimes adds proxy settings to the IE settings.
     
  20. NickHSunbelt

    NickHSunbelt Support Specialist

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    It sounds like the definitions download was corrupt for some reason since it was able to download completely and failed when applying the update. I'd suggest you try manually updating the definitions on that system by following the instructions on this website:

    http://www.sunbeltsoftware.com/Home-Home-Office/VIPRE/Definitions/

    If that doesn't work you may want to have him contact our support team so they could troubleshoot what is causing the update problem on that system.
     
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