i don't want to put to many details in here unless they say they want me to. but in helping get the info to joe and having him help with this issue in the way he is i am VERY VERY impressed with the support that is provided by webroot and joe especially. i am even going to look more into being able to carry webroot and be able to add them to my line up at the shop for customers. i VERY RARELY find any av company provide this level of support to people especially with this type of issue i had. most companies either put it off on someone else like best buy or amazon etc in this situation but they are taking care of it directly which is awesome. i hope joe see's this and knows i am very thankful we have people like him in this industry who will take the time to help. i do still support a couple other companies personally that i have dealt with for a long time but have also dropped a number of them due to the terrible support i received. and i can say webroot is NOT ONE OF THOSE. so not to ramble on THANK YOU to joe and webroot for handling this in the manner they are which will soon be fully solved once i get joe the rest of the info and for their prompt responses and letting someone like myself help them out in this situation as much as i can. i will for sure be loading up webroot on many more pc's in my family and my office very soon.