Version 4.0.424 blocks access to the internet

Discussion in 'ESET NOD32 Antivirus' started by PaulWilliams, May 19, 2009.

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  1. PaulWilliams

    PaulWilliams Registered Member

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    I had the same problem with the version 3.XX, tried KB Solutions ID: SOLN2217, but still the same problem. Decided to uninstall version 3 and install the latest Version 4.0.424. Same problem. I must uninstall NOD32 to get Internet access, and ESET will not respond to my support email.

    This is a bad situation, and I'm referring to poor support (no support) from ESET even though I have a purchased license.

    Is ESET a garage shop operation? The product use to work for me.
     
  2. Marcos

    Marcos Eset Staff Account

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    Couldn't it be that you have a firewall installed which blocks Internet access for ekrn.exe ? Does disabling HTTP scanning in the setup make a difference?
     
  3. PaulWilliams

    PaulWilliams Registered Member

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    Hello Marcos,

    Thank you for your suggestion. I disabled HTTP scanning and IE worked, but Outlook didn't. However, disabling HTTP scanning defeats the purpose of the product, and I know something unaware to me changed to start all this. With that thought in mind I did a complete NOD32 scan, and nothing found. Then I tried running regedit to take a look at some settings, but it wouldn't start (it killed and restarted explorer). After this I realized my computer was infected, and I found this malware:

    http://miekiemoes.blogspot.com/2008/10/fake-sysaudiosys-causes-searchengine.html

    I successfully removed it, and restored NOD32 to the default settings. Now it works.
     
  4. TWaz

    TWaz Registered Member

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    May 21, 2009
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    Location:
    Florida
    I had a similar issue with NOD32 but I had just purchased it and was never able to connect to the internet with it.

    After reading this (and several frustrating days) I tried to run regedit but it wouldn't run.

    I restored to an earlier restore point and ran a Malware removal program which found several trojans.

    Internet is working now with NOD32 4.0 with default settings.

    XP (fully up to date), IE8

    TW
     
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