v7.0 does NOT see SATA controllers

Discussion in 'Acronis True Image Product Line' started by Anti-Norton, May 3, 2005.

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  1. Anti-Norton

    Anti-Norton Guest

    OK gang, anybody got a solution for thiso_O Preferably a patch, fix, OS update...etc. Does v8.0 address this issue?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    Hello Anti-Norton,

    Thank you for choosing Acronis Disk Backup Software.

    Please create a sysinfo.txt (as described at https://www.wilderssecurity.com/showthread.php?t=55317 ) and send it to support@acronis.com along with the detailed description of your problem, also please let us know your OS and the build number of the product. We will certainly help you with the solution.

    Addition: Acronis True Image 7.0 doesn't support your SATA controller since it is rather obsolete version. However new Acronis True Image 8.0 does support this controller. If you have Acronis true Image 8.0 and it doesn't see SATA controllers, please follow the above instructions.

    Thank you.
    --
    Irina Shirokova
     
    Last edited: May 4, 2005
  3. Brian K

    Brian K Imaging Specialist

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    NSW, Australia
    Ver 7 didn't see my SATA disks. Recent builds of ver 8 does.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Anti-Norton,

    Please note that Acronis True Image 7.0 is an old version and doesn't support SATA drives. You may purchase upgrade to Acronis True Image at our on-line store. Acronis True Image 8.0 does support SATA disks. If you are not sure whether it works with your particular hardware you may download free trial version of Acronis True Image 8.0 from our site, create Acronis Bootable CD and boot with to see whether your drive is recognized correctly.

    Thank you.
    --
    Ilya Toytman
     
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