Using Trueimage 9 w/ SATA drives

Discussion in 'Acronis True Image Product Line' started by yosemite, Dec 8, 2006.

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  1. yosemite

    yosemite Registered Member

    Dec 8, 2006
    I am having problems using Trueimage with a new Dell inspiron 1501 with SATA disk drives. I use my boot CD, and and external usb disk. Bootup is fine, but Trueimage only sees the external USB drive, not the laptop's internal hard disk. Ideas?
  2. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello yosemite,

    Each new version or build of True Image contains better Linux device drivers which are incorporated into the Acronis bootable rescue CD. Therefore please boot from the rescue CD, select Tools > About and advise the version and build number that you see reported.

  3. kmoss

    kmoss Registered Member

    Dec 16, 2006
    I have exactly the same issue. Same Inspiron 1501. I am using TI 9.1 build 3854. Any ideas would be appreciated.
  4. adidas

    adidas Registered Member

    Mar 14, 2007
    Im having the exact same issue with the same laptop. I have 5 of them i need to image so if anyone has any idea i would really appreciate it...Thanks!
  5. thomasjk

    thomasjk Registered Member

    Jul 22, 2005
    Charlotte NC
    See my response here Please don't double post the same issue. It makes it harder to help.
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello yosemite, kmoss and adidas,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating does not solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please connect drives in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Please be aware that according to Acronis License Policy you should purchase one license of Acronis Product per every computer it will be used on.

    Thank you.
    Marat Setdikov
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