Username and password not accpted - No update

Discussion in 'ESET NOD32 Antivirus' started by Gamarala, Mar 29, 2012.

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  1. Gamarala

    Gamarala Registered Member

    Joined:
    Mar 29, 2012
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    Location:
    Sri Lanka
    I purchased a one-year subscription for ESET NOD32 Antivirus on 03/19/12. Expiration date is 03/18/2013. The software is reporting failure to update since yesterday, although I have repeatedly entered my username and password. I then went to http://go.eset.com/us/support/lost-license and requested that my username and password be re-sent. 20 minutes have passed, and no email has arrived.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    The above link for retrieving lost license details is intended mainly for US customers. If you purchased your license via a distributor / reseller other than ESET, LLC, contact their Customer care please. If you purchased from ESET, LLC, check your spam folder in case the message was incorrectly identified as spam.
     
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