Username and Password issue

Discussion in 'ESET NOD32 Antivirus' started by shotza, Aug 28, 2009.

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  1. shotza

    shotza Registered Member

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    Aug 28, 2009
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    Hi folks

    My old PC recently gave up the ghost so I got myself a new one and stuck windows 7 on it (I was previously running XP).

    I still have quite a while left on my Nod32 subscription however, when trying to enter my credentials to re download Nod the username/password box just flicks empty after I submit it. I'm sure the credentials were correct but I went through the lost password procedure just incase - same result with the new login details.

    The old PC is no longer usable so I'm pretty sure I can reuse my sub on the new one.

    Do any of you folks have any ideas on how I can resolve this?

    Thanks in advance.

    Jamie
     
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    14,374
    Make sure that you download the correct product for which you purchased the license. Could you post here the url you're trying to download the installer from?
     
  3. shotza

    shotza Registered Member

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    Aug 28, 2009
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