User not receiving his confirmation email (posting on his behalf)

Discussion in 'General Topics' started by Aura, Jun 16, 2017.

  1. Aura

    Aura Registered Member

    Joined:
    Mar 19, 2015
    Posts:
    107
    Location:
    Québec, Canada
    I'm posting this on the behalf of another user who's trying to register on the forums, but he's not receiving the confirmation email (he also checked in his Spam folder).

    I have his username and email if a Staff member would like to look into it. He contacted me on Malwarebytes Forums.

    Thank you.
     
  2. jwcca

    jwcca Registered Member

    Joined:
    Dec 6, 2003
    Posts:
    751
    Location:
    Toronto
    I had the same problem but I was able to use the "Contact Us" link to ask for help.
    It's at the right side in the blue bar at the bottom of the Forum pages.

    If he's using eNom as his e-mail provider then the issue is regarding a DNS issue due to eNom's recent change of servers.
    Wilders has to refresh the DNS to be able to send e-mail to those new servers.
     
  3. jwcca

    jwcca Registered Member

    Joined:
    Dec 6, 2003
    Posts:
    751
    Location:
    Toronto
    @ LowWaterMark
    re: hops to my domain, from Ontario, Canada to Washington State, USA

    hops from home to jwcca.com.png

    there are only 14 with a total time of 216ms, doesn't seem like a long time...(?)

    J
     
  4. Peter2150

    Peter2150 Global Moderator

    Joined:
    Sep 20, 2003
    Posts:
    18,659
    This would be better handled by PM
     
  5. jwcca

    jwcca Registered Member

    Joined:
    Dec 6, 2003
    Posts:
    751
    Location:
    Toronto
    Hi Peter, I do have a PM conversation going on but had to post the screenshot through this thread.

    Further, I've gone through my "threads" and stopped watching a lot of them and for the ones that I do watch, I've changed to get alerts without e-mails to avoid the problem that I get locked out when there are too many hops trying to send the e-mail alerts....
    J
     
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