User name and Password Problem

Discussion in 'NOD32 version 2 Forum' started by FireDancer, Sep 6, 2003.

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  1. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Hello All,

    It seems that NOD32v2 for some reason is not accepting my user name and pass for updates. Funny thing is though that it shows updating this morning 9/5/2003 and then from there on out everytime it looked for new updates it was denied. Does anyone know what needs to be done to fix this? I appreciate any help. Below is copy of my current build and the update failure.

    Time   Module   Event   User
    9/5/03 23:11:41 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
    9/5/03 23:11:41 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
    9/5/03 23:10:12 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
    9/5/03 23:10:12 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
    9/5/03 20:14:47 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
    9/5/03 20:14:47 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
    9/5/03 16:14:29 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
    9/5/03 16:14:29 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
    9/5/03 12:13:31 PM   Update   Function: DownloadAuthorization, parameters: , return value: 401   
    9/5/03 12:13:31 PM   Update   Update attempt terminated with error (Incorrect username or password.)   
    9/5/03 0:05:42 AM   Update   NOD32 Antivirus program components have been successfully updated.   


    NOD32 Antivirus System information
    Virus signature database version:   1.501 (20030904)
    Dated:   Thursday, September 04, 2003
    Virus signature database build:   3899

    Information on other scanner support parts
    Advanced heuristics module version:   1.003 (20030703)
    Advanced heuristics module build:   1031
    Archive support module version:   1.003 (20030903)
    Archive support module build version:   1056

    Information on installed components
    NOD32 For Windows 95/98[me=FireDancer]- Base[/me]
    Version:   2.000.6
    NOD32 for Windows 95/98[me=FireDancer]- Standard component[/me]
    Version:   2.000.6
    NOD32 For Windows 95/98[me=FireDancer]- Internet support[/me]
    Version:   2.000.6

    Operating system information
    Platform:   Windows 98
    Version:   4.10.2222 A
    Version of common control components:   5.81.4916
    RAM:   496 MB
    Processor:   AMD Athlon(tm) Processor

    Regards,
    ~FireDancer~ :)
     
  2. optigrab

    optigrab Registered Member

    Joined:
    Nov 6, 2002
    Posts:
    624
    Location:
    Brooklyn/NYC USA
    Did you recently renew your license? I did, and unexpectedly received a new username and password. After a short time with no problems, I began to get the same error messages as you - until I went back to the renewal confirmation email and re-read it (carefully this time :rolleyes: ).

    If this describes your situation, you'll have to change the username and password in the NOD configuration.
     
  3. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Optigrab,

    Thanks for the reply... and to answer your question no I have not, I purchased about 2 weeks ago got the e mail and have not changed anything since. I did have to do a format though with my puter to add new HDD. I reinstalled all my software and added passwords where needed.

    Wonder If I need to re download NOD32v2 and start over.
    I would think I wouldnt have to though. :)

    ~FireDancer~ o_O
     
  4. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    FireDancer,

    Just to be on the sure side: make sure you have copied and pasted the provided user name etc exactly as in the email from Eset.

    Have a look at the relevant issues in the FAQ. In case all this doesn't provide a solution, please drop support@nod32.com an email.

    Keep us posted!

    regards.

    paul
     
  5. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Hello Paul,

    I have written to NOD and am waiting for a responce I will post back with the outcome :)

    Regards,
    ~FireDancer~ ;)
     
  6. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Hi All!,,

    I got a responce form NOD support ad thought I would let you know all is well once again :). They tested my key codes in thier system and they worked fine, they also suggested that I try to re install NOD and see if that helped. I uninstalled NOD..cleaned out registry, reinstalled
    and put in user codes all is working well. All I can think might of happened is that I might of deleted something in registry on last cleaning by accident :(. Just my opinion though. Thanks for the support Paul and all at Wilders,

    Regards,
    ~FireDancer~ ;)
     
  7. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    FireDancer,

    Glad to know all worked out in the end! :cool:

    regards.

    paul
     
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