USB mouse problem

Discussion in 'Acronis True Image Product Line' started by Mhaxx, Aug 30, 2007.

Thread Status:
Not open for further replies.
  1. Mhaxx

    Mhaxx Registered Member

    Joined:
    Aug 30, 2007
    Posts:
    47
    Bootable rescue CD created by Image True Home ver 10 doesn't detect my cordless keyboard/mouse (Logitech) at bootstrap: why? I always have to use an old cordless keyboard/mouse. How to solve this problem, please?

    Mhaxx
     
  2. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Wireless devices have always been a problem with True Image. If you want to use the newer keyboard and mouse, you might have to make the BartPE cd which has the True Image plugin. Unless a newer build or version of TI solves the problem. What build of version 10 do you have?
     
  3. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    You might try the F11 command quiet usbmouse=off as detailed in this thread and see if it lets your wireless mouse work.
     
  4. Mhaxx

    Mhaxx Registered Member

    Joined:
    Aug 30, 2007
    Posts:
    47
    Ok, I'll try ASAP.

    Anyway, to be honest, my PC can't detect any button of my wireless keyboard when it boots, except for the very beginning. In other words from when I turn on my PC, it can only accept the button to go to BIOS and then no other button is recognized (in fact I can't launch the safe mode Windows without using old wired mouse/keyboard).

    How to solve all this problems?

    :°°-(

    Mhaxx
     
  5. Mhaxx

    Mhaxx Registered Member

    Joined:
    Aug 30, 2007
    Posts:
    47
    My build version is:

    Acronis®*True*Image*Home® version 10.0 (build*4.940)

    Mhaxx
     
  6. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Upgrade to build 4.942 and see if that cures the problem.
     
  7. Xpilot

    Xpilot Registered Member

    Joined:
    May 14, 2005
    Posts:
    2,318
    This is one of the problems arising from the lack of adequate change logs. One can try a later version in the hope that an existing problem is fixed but with the lack of adequate information it really is a question of "suck it and see".
    A while ago I saw a post by Acronis stating that more information about new builds would be provided. But of course I could just have been dreaming.

    Xpilot
     
  8. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    You weren't dreaming. Acronis Support posted that once for sure (maybe twice). However, there has not been another build released since those posts so it remains to be seen if they'll hold up their end or not.
     
  9. Xpilot

    Xpilot Registered Member

    Joined:
    May 14, 2005
    Posts:
    2,318
    That is good to know. Perhaps the Statin medication really is delaying the onset of senile dementia [​IMG]

    Xpilot
     
  10. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,483
    Location:
    California
    Took a little while to find it. Here is the post link and below I've extracted what they said.
     
  11. dbknox

    dbknox Registered Member

    Joined:
    Jun 7, 2006
    Posts:
    511
    Location:
    Canada
    Where can I get some?
     
  12. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
    The boot CD does work with some wireless mice if you choose the 'safe' option from the CD.

    I reckon Acronis will have this Logitech mouse problem licked in the near future, what with the advances in some of the Linux kernels.

    Until that time, you can send Acronis some system details (see their FAQ) and they can make a specific boot disk just for your present system.

    Colin
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
Thread Status:
Not open for further replies.