USB Boot Disk Problem

Discussion in 'Acronis Disk Director Suite' started by autobengal, Apr 5, 2009.

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  1. autobengal

    autobengal Registered Member

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    I have both True Image and DD installed. When I create a rescue cd, I have no problems, as it shows the complete tree (Full version, Safe, ect...), however, when I try to use a USB flash drive, it just boots directly to True Image and does not show any of the other options. Even if I try to do a rescue CD with DD and I check all options, it does not show when using a flash drive. Does anyone know why?
    Thanks
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Can you post a screenshot of the files on the flashdrive? This will help determine if all the programs are getting placed on it.

    Have you tried with more than one flashdrive?

    What versions and builds of TI and DD are you using?

    When you installed them, which one was installed first (TI or DD)?
     
  3. autobengal

    autobengal Registered Member

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    OK, I tried to do the same thing, but this time I used the latest version of TI and everything shows up correctly. However, neither my mousepad or usb mouse work in in DD in Safe mode. I got the same result using a regular cd boot disk also. And I need Safe mode in DD, because sometimes drives don't show up in full mode.
    I'm using version v2160 in DD.
    Thanks for your help.
     
  4. MudCrab

    MudCrab Imaging Specialist

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    Check the computer's BIOS for a Legacy USB setting. Try it enabled and disabled and see if one will let the mouse work.

    What type of USB mouse are you using?

    Is the keyboard working? If so, is it USB? DD can be used with only a keyboard, but it's a lot slower and not nearly as easy as with a mouse.
     
  5. autobengal

    autobengal Registered Member

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    Tried that. Either way it would not work.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello autobengal and MudCrab,

    Thank you for choosing Acronis Disk Director Suite 10.0

    Please accept our apologies for the delay with the response.

    We should replace kernel.dat and ramdisk.dat files with newer versions, taken from our special loader. Please contact us via PM with the link to this thread and provide with your serial number for the product, then we will give you the link to the updated files.

    Please check the information below in order to replace them.

    Here is the list of the locations of the kernel.dat and ramdisk.dat files in different Acronis Products that are used for all the instances listed below:

    Acronis True Image Home 2009

    * \Program Files\Common Files\Acronis\TrueImageHome\kernel.dat
    * \Program Files\Common Files\Acronis\TrueImageHome\ramdisk_merged.dat

    Acronis True Image 10.0 Home, Acronis True Image 11 Home

    * \Program Files\Common Files\Acronis\TrueImageHome\kernel.dat
    * \Program Files\Common Files\Acronis\TrueImageHome\ramdisk.dat

    Acronis Disk Director Suite 10.0 or Acronis Disk Director Server 10.0

    * \Program Files\Acronis\Acronis Disk Director\kernel.dat
    * \Program Files\Acronis\Acronis Disk Director\ramdisk.dat

    We are looking forward to hearing back from you at your earliest convenience.

    Thank you.
    --
    Alexander Nikolsky
     
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