Hello. First, this is my post in Windows official forum: http://answers.microsoft.com/en-us/...password/ffba6fe6-e7c5-4f30-abb3-0fd68526ae91 Now if you take time to read, basically my admin Windows Live account can not be accessed, some users are experiencing that problem, but when the problem started (last Thursday), only a handful were experiencing that problem. I've changed several messages with a forum Admin and Friday Microsoft sent me a Pen Drive, which arrived today, in order to diagnose the problem. Now, I'm reading their forums and they said the problem may be related with Webroot products --> http://answers.microsoft.com/en-us/...bfe-84e9-fc9ebb87a44b?page=6&tm=1355192298401 Now here is the deal, I need to uninstall Webroot, the problem is that I've checked the option that does not allow users without admin access to unninstal the security software. Do you have any workaround for this? Unfortunately I don't have a spare computer, if I did I could simply connect the SSD and wipe out webroot. Can you provide assistance? It's urgent Bests Regards.