Upgrades are not straight forward; 1. If you bought a Trustport product BEFORE August 1st, 2010 you are not entitled to a free upgrade to the 2011 line. 2. If you bought a product AFTER August 1st you can update for free. Users who have TP Antivirus 2010 can update to Internet Security 2011. Users who have PC Security 2010 can update to Total Protection 2011. The old serial/keycodes can be used in the new versions. Seems unfair to me especially those who bought just before the cut off date.