upgrading to 2.7 (through updater)

hiya

I've installed 2.7 on both my machines but have had an email from a friend who has 2.5 asking for help. she says that she is being prompted for her username and password suddenly. it isnt license renewal time for her yet so i wondered whether she is being offered 2.7 and whether this needs her username and password as part of the auto-upgrade?

can anyone confirm whether this is the case?

thanks!

 

Maybe he installed NOD32 2.7 beta with an embedded temporary username/password that superseded the user/pass he acquired from ESET after the purchase.

 

they are not that techie! they are a set and (completely) forget user. so if they have received notification that 2.7 is available to install will it not prompt for the username and password during the install?

 

There hasn't been such a component upgrade to v2.7 yet. I would suggest that they remove their Username and Password and reinstall it into the control centre as described HERE

Please advise them that the Username and Password can NOT be entered into the popup box, it MUST go into the control centre as advised above.

Cheers

 

fair dos, i'll pass it on. thanks for you help!

 

You are welcome.

Cheers

 

actually turns out that since buying the license in April they have never entered the username and password and have never received any updates, they've just been ignoring the 'database out of date' messages.

Surely this is pushing even NOD32's proactive abilities

 

LOL, seen it so many times, including today, didn't enter the Username and Password since receiving it in June

I'd advise they go through the Tutorial found HERE

After this have them run a scan by following these steps:

1. Click on the NOD32 Control Centre (Green and White split square on the bottom right hand corner of your computers screen).
2. Click on NOD32.
3. Click on Run NOD32.
4. Click on “Scan and Clean”.

Cheers

 

I imagine I'll be going through the tutorial and scan for them at the weekend...3 beers an hour seems a reasonable charge for my time I think.

thanks again!

 

3 beers an hour is pretty cheap, you then have the "I'm a Turkey for not entering my UN and Pw fee", that's at least worth a 12 pack for enjoyment at home

And you are welcome.

Cheers

 

...if that's the case then you must rarely be sober!

 

Preferably , install NOD32 version 2.7 because of its better abilities in detecting rootkits and removing all kind of malware Then update and run the scan and ... somehow teach them how to take care of these little things . Little things like these can really be a cost-effective

 

you are so right

 

NOD32 FiX FTW