info: Thank you for contacting Acronis! The chat operator will be with you approximately in 0 minute(s) and 10 seconds. Thank you for waiting. info: You are now chatting with 'William' William: Hello! Thank you for contacting Acronis Sales Team! My name is William, how can I assist you? Michael Amos: Hi William, I purchased two copies of TI 9.0 last week from Amazon and I need to find out why they don't offer version 10. Is version 10 not available in retail version yet? William: I'm afraid it is not yet available in retail stores. Michael Amos: That is really disappointing as I would have waited to have the latest version. I still need to obtain copies of the director software. Is this going to be upgraded soon? William: I'm afraid this information is not available yet. It probably will not be upgraded in the nearest future. William: Please note, according to upgrade policy you are eligible for free upgrade. Please contact Our Support Team for assistance: http://www.acronis.com/homecomputing/support/ Michael Amos: Thanks for the information William: You are welcome Michael Amos: I already have downloaded the latest build. Is that the information you refer to? William: The latest build is not the new version I'm afraid. William: You will need new serial number for Acronis True Image 10.0 Home Upgrade. William: And it is necessary to contact our Support Team for this purpose. Michael Amos: Contact via web or phone? William: You will need to contact them via e-mail. Please attach your purchase confirmation and serial number for Acronis True Image 9.0 Home to expedite the handling of your request. Michael Amos: Thanks again, William for the info Michael Amos: Bye William: Thank you for visiting. Please feel free to contact us at any time if you have further questions. I had the above chat with Acronis concerning my purchase of TI 9.0 My question is I purchased the CD version of the program. I have no purchase confirmation and serial number. Does anyone know about the above mentioned free upgrade policy? Does anyone have any contact info?