Hi - I received an email from Eset to renew, which I did. Firstly, instead of being able to buy a licence for 2 computers I had to buy for 3 (which by the way worked out cheaper). I uninstalled Eset through add/remove programs (Note: I did not know I shouldn't be doing that, that I should have used the uninstall that comes with Eset). Anyway, I then downloaded the New Version, everything went fine until I got to the "removing backup files" section. I waited for about 30 mins and it just "hung" there. Then I decided to switch my computer off, restarted and lo and behold Eset started no problem, I even updated. This morning when I turned my computer on, Eset came up with an error saying that the firewall wasn't working. Also, Eset was not in my 'Start, Program Files'. To find it I had to go into My Computer, Program Files. Eset said I should uninstall it and re-install. After much searching I found the uninstall link on this site. I have now tried to reinstall it and it hangs after about 3 minutes. My query - is there anyone who can help me with this problem please? Sorry this is such a long post.... Please note I also have Netgear, could this be a problem? Thanks.