upgrade policies?

I cant find a link to what Raxco's update policies are.

Any body know what the situation is?.
I know there is an option to purchase an annual support upgrade license.
Is that all there is?
What happens after 1 year?

Thanks.
Lbd.

 

I think we should make a clear distinction here between an upGRADE and an upDATE.

I believe any upDATE, i.e., minor revisions and bug fixes, is free to registered users.

However, an upGRADE, i.e., a major version upgrade with added features/functionality would be something that would only be free for licensees (sp?) that have software assurance/maintenance/whatever it's called nowadays.

Raxco fixed me right up recently with assurance on 7 FD-ISR licenses and 6 or 7 PD7 licenses (one of those Server) at a reasonable price, even though I hadn't opted for it when originally purchased. So, yeah, their support has been nothing but awesome for me and the $8 a pop for the workstation licenses is a bargain, IMO.

 

OK
@crofttk, agree with distinction between upgrade and update.

Have had little need for support as yet, have no reason to doubt you both.
Because of personal recommendations from here, particularly wrt support, I want to purchase from Raxco.

I feel there should be somewhere in the sale contract some statement about long term commitment, annual support/upgrade/update options rather than just an option to buy:

What are the regular update fees? How do I know I'm saving?
What if a new version does not come out? or comes out one day after?

In addition:

This means little to me down here. Why should I have to pay for an option that is a total pain in the a#*# for me time wise and cost wise?

Not to put too fine a point on it and not being mean spirited about a remarkable utility but $168.00 AUS for the full package is not a sneeze.

I see there has already been some confusion about a "new" version released on the Leapfrog home site.

There has been mention of a new version from Todd.

cf: what happens about consumer, who pays for soft on Monday, and Tuesday there is a new version, who has not paid the $20 tithe?
What happens to support for those who dont upgrade?

Sorry about soapboxing and nit picking a bit.
This may well be a great app.
Raxco and Leapfrog are not doing this for our benefit
Just feeling a bit blackmailed.
Particularly when the add at the bottom of the page suggests if you dont have 'the power pack", you may be running into problems.

If I bought an app that screwed my filing system to the point that no other apps than their own would run with it , I would be a bit very miffed.

I know, I know, I dont have to buy it, and I can go and get stuffed if I dont like what they're doing.

Just a little voice in the wind.......feeling a bit off colour.

Lbd.

 

Wow, dude, do you guys drink tea or coffee down there ? I hope not too much of either.

Ummm... I guess you might need a bit to get support between 11:30PM and 8:30AM in Sydney. That's a bit rough.

 

STRONG COFFEE LOL

 

I just realized, LBD, you're burning the midnight oil, perhaps have a long day behind you while mine is just getting started.

Is it Tuesday morning there now ? If so, at least Monday is behind you.

 

Having a slightly pessimistic day here.
Send lawyers guns and money, get me out of here

Breathe in, breathe out and repeat
Get more water time.

 

Longboard,
Did you ask for a lawyer
I am a lawyer in training, maybe I can help. My motto is sue them all and let the courts sort things out.

When I say that I'm a lawyer in training, that's a lot like saying, "I'm not a lawyer, but I played one on TV once." Or "No...but I did stay at a Holiday Inn Express last night."

Just kidding, but I hope that your day goes well.

Since this a FDISR forum, I'd better say something about it. My experience with Raxco's service has been nothing but joy. Peter2150 is correct, you just don't see that these days, especially with software.

 

Heh:
@Peter
if I was on the phone like you are I would have a BIG phone account.

I dont think those toll free numbers work for us here?

Lbd.