Updating Problems

Discussion in 'Acronis True Image Product Line' started by DenGar, Jan 13, 2005.

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  1. DenGar

    DenGar Registered Member

    Joined:
    Jan 13, 2005
    Posts:
    1
    Having paid for the download as well as the CD for True Image version 8, build 763, why can't I update to build 786? Whenever I try, I get the following:

    Access denied. Possible reasons:

    User with such e-mail is not registered.
    Invalid password.
    You have not registered a selected product.


    None of these error messages apply! I've tried re-registering, but I get the same response.
     
  2. TheQuest

    TheQuest Registered Member

    Joined:
    Jun 9, 2003
    Posts:
    2,301
    Location:
    Kent. UK by the sea
    Hi, DenGar

    Welcome To Wilders and Acronis Forums.

    Could you say what you mean by that.

    Are you sure you have registered Ti8 with you License code [Serial No] which you recive by email, on the Registration of purchased product page:- Registration

    Take Care,
    TheQuest :cool:
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello DenGar,

    Thank you for purchasing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Could you please send me a private message with your serial number for Acronis True Image 8.0. I will check your registration status in our data base. Please do NOT write your serial number in the public forum, only in PM.

    Thank you.
    --
    Ilya Toytman
     
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