Updating Problems

Discussion in 'Acronis True Image Product Line' started by DenGar, Jan 13, 2005.

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  1. DenGar

    DenGar Registered Member

    Jan 13, 2005
    Having paid for the download as well as the CD for True Image version 8, build 763, why can't I update to build 786? Whenever I try, I get the following:

    Access denied. Possible reasons:

    User with such e-mail is not registered.
    Invalid password.
    You have not registered a selected product.

    None of these error messages apply! I've tried re-registering, but I get the same response.
  2. TheQuest

    TheQuest Registered Member

    Jun 9, 2003
    Kent. UK by the sea
    Hi, DenGar

    Welcome To Wilders and Acronis Forums.

    Could you say what you mean by that.

    Are you sure you have registered Ti8 with you License code [Serial No] which you recive by email, on the Registration of purchased product page:- Registration

    Take Care,
    TheQuest :cool:
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello DenGar,

    Thank you for purchasing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Could you please send me a private message with your serial number for Acronis True Image 8.0. I will check your registration status in our data base. Please do NOT write your serial number in the public forum, only in PM.

    Thank you.
    Ilya Toytman
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