Updating DiskDirector Suite 10.0

On this page of the Acronis Knowledge Base, it states that "There is no need to uninstall the existing version of your copy of an Acronis product before updating it to the latest build". I have used TrueImage for several years, and that has always been true.

Recently, I bought DiskDirector Suite 10 and, after installing it, Help > About indicated that it was build 1077. When I checked the Acronis update page, I found that the current build is 2160. After downloading it, I installed it over the existing installation, and was surprised to find that Help > About still reported build 1077. I installed 2160 again, with the same result.

In the end, it was necessary to uninstall 1077, after which I was able to install 2160 successfully.

Has this happened to other users? I would appreciate comments from the Acronis staff, as well.

 

Yes, this has happened to other users (including myself). It seems to be a bug in DD installer.

 

Not only does 2160 fail to overwrite 2077 (without warning) so you go along assuming it did till you notice one day Help says 2077...

2077 did not uninstall properly on my HP Vista notebook. I had to reinstall 2077 then uninstall it again to get the desktop icons to go away, but then I saw most all the DD files were still in the Program Files folder, so I manually deleted them before installing again blahblah2160.exe

Now my Help on OSS and DD both say 2160, but I wonder if 2077 in still hiding (registry) somewhere messing things up (because it didnt uninstall properly).

Maybe this is why 2160 OSS cant auto detect Vista on my computer?

 

mangoman ...

I can't answer your questions, but I can tell you this ... uninstalling any program, whether with the program's Uninstall icon, if it has one, or with Add/Remove (the same uninstall information is used with either method), can leave behind numerous entries in the Registry. In some cases, those entries can affect subsequent re-installations of the same program.

After uninstalling a program, but before reinstalling it, I use a Registry cleaner (such as the free RegSeeker) to delete all references to the uninstalled program from the Registry. In fact, I clean the Registry even if I don't intend to re-install the program.

 

JSS,
Yes that can zap out some registry entries, but what if entries are made without using a reference name that you are aware of? Its those hidden goofy entries (like the number of days you have left on trial program) that can mess things up, if the progam uninstaller is not thorough.

 

I haven't found that to be a problem.

If you uninstall either DiskDirector or TrueImage with Add/Remove (they don't have Uninstall shortcut icons), it's not enough to delete just the C:\Program Files\Acronis\Disk Director (or TrueImage) folder ... you also have to delete any DD or TI folders in C:\Documents and Settings\<username> (or All Users, depending on which option you chose during installation)\Application Data\Acronis and C:\Program Files\Common Files\Acronis.