Updates

Discussion in 'NOD32 version 2 Forum' started by tragic, Jun 19, 2003.

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  1. tragic

    tragic Registered Member

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    Hi to all here, but have been lurker for sometime. This evening i purchased NOD32 after reading far too much about different AV's

    Ok its installed with my username and password but when i go to try to update as i assume i must just after a installation of NOD. I get password incorrect. I can assure you i typed all that was required as received by email.

    Any help would be nice.

    Thanks
     
  2. Paul Wilders

    Paul Wilders Administrator

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    Welcome, tragic!

    Did you by any change have had a V2 trial installed before installing your licensed version?

    regards.

    paul
     
  3. tragic

    tragic Registered Member

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    Thanks for the welcome Paul,

    in answer to your question "no" I have just scheduled an update for 21hours to see if that works but for the update now tab, i just get a incorrect password box.

    Thanks
     
  4. tragic

    tragic Registered Member

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  5. Paul Wilders

    Paul Wilders Administrator

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    You're welcome!

    Sounds strange indeed. I can try to see if we can find the culprit, in case you feel like it. If so, drop me an email explaining your problem in short terms, and forward )or attach) the Eset email with your user name and license key as well.

    Cordialement,

    paul
     
  6. Paul Wilders

    Paul Wilders Administrator

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    Could you verify if another server is available: sun.uid0.sk?

    regards.

    paul
     
  7. tragic

    tragic Registered Member

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    I have sent you an email as requested. Thats the server that says i have an incorrect password.?

    Again thanks
     
  8. tragic

    tragic Registered Member

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  9. Paul Wilders

    Paul Wilders Administrator

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    I'll check my inbox within a couple of minutes.

    edit: Thanks for the last screen shot. Let's put this on hold for the moment.

    regards.

    paul
     
  10. tragic

    tragic Registered Member

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  11. Paul Wilders

    Paul Wilders Administrator

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    tragic,

    Please check your inbox - and drop me an (email) reply.

    regards.

    paul
     
  12. tragic

    tragic Registered Member

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    Will do Paul,

    many thanks
     
  13. Paul Wilders

    Paul Wilders Administrator

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    Good ;)

    That's why we're here for: (trying to) help and provide support ;)

    regards.

    paul
     
  14. tragic

    tragic Registered Member

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    Just to say thanks, that worked. I have sent you an email but i want to say here, your support is no less that excellent

    Again many thanks Paul
     
  15. Paul Wilders

    Paul Wilders Administrator

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    I just love it when all works out :cool:

    Thanks for the compliment. At times, we are able to help out - most of the times, Eset does ;)

    Never mind; all that counts is: you being a satisfied NOD32 user. That's what's support is all about. Enjoy your new antivirus ;)

    regards.

    paul
     
  16. Kym

    Kym Registered Member

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    I had the same problem with updates using the server name mentioned. I found that if I changed the server to www.eset.sk I had no more problems. Hope it helps.
     
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