Updates problem

Discussion in 'Other ESET Home Products' started by Mikhail0s, Nov 29, 2010.

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  1. Mikhail0s

    Mikhail0s Registered Member

    Joined:
    Nov 29, 2010
    Posts:
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    Hi
    Today i found that my server can not process updates any more.
    When i hit "Update Now" button on Updates page in "Server Options..." im getting error COULDNT_EXTRACT_FILE.

    screenshot:
    http://img508.imageshack.us/img508/7008/errorke.jpg

    log:

    [2010-11-29 10:52:44.745] V2 [4cf3597f0000] [000005c4] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CLOSE_FILE, <ERA Server> user [Admin] changed configuration
    [2010-11-29 10:53:49.978] V2 [4cf3597f0000] [000005c4] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CLOSE_FILE, <ERA Server> user [Admin] changed configuration
    [2010-11-29 10:53:50.050] V2 [4cf3597f0000] [000005c4] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_FIRE_EVENTS, <ERA Server> user [Admin] has fired server event: start server update (UPDATE_NOW)
    [2010-11-29 10:53:54.262] V1 [4cf3597f0000] [000005c0] <UPDATER_ERROR> Update failed, code: 4, aditional code 0x1004, aditional description COULDNT_EXTRACT_FILE

    and i realy have no idea of what can become wrong.

    Any idea on fix?
    Thanks in advance!

    UPD:
    OS - Win2k8 R2
    And lots of updates for OS has been installed
     
  2. Brambb

    Brambb Registered Member

    Joined:
    Sep 25, 2006
    Posts:
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    Location:
    The Netherlands
    I haven't had this specific error myself but in general its a good idea to empty the updfiles folder (and mirror folder) and start a new update from scratch.

    You can find the updfiles folder in C:\ProgramData\ESET\ESET Remote Administrator\Server\updfiles (default location W2K8 ). You might need to stop the ERA service before removing those files since some of them might be locked.

    /Edit:

    Also found a KB article on this: "Why is ESET Remote Administrator Server not updating to the most recent virus signature database?"
     
  3. Mikhail0s

    Mikhail0s Registered Member

    Joined:
    Nov 29, 2010
    Posts:
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    Thanks for your reply. I have found the solution, but it looks like workaround rather than fix.

    1. I have unchecked "Create update mirror" checkbox
    2. Deleted folders "mirror" and "updfiles"
    3. Updated - it works fine now
    4. Re-enabled "Create update mirror" checkbox
    5. Updated to recreate mirror
    6. It works fine now
     
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