Update to v. 5418 causing problems

Discussion in 'ESET NOD32 Antivirus' started by Marcos, Sep 2, 2010.

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  1. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,408
    Hello,
    after update to v. 5418, you might have encountered a problem with any of the following symptoms:
    - ekrn crashed
    - system stopped responding
    - administrators might have received threat notifications with a blank threat name field

    The official ESET statement regarding the faulty updates can be found here.

    SOLUTION FOR USERS:
    Update to v. 5419 and restart the computer. Ekrn.exe will start and function properly then.

    SOLUTION FOR PRODUCTION OR SERVER SYSTEMS where a system restart is not possible:
    Use the ESET Update Fix tool per the instructions described in this KB article.
     
    Last edited: Sep 3, 2010
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