Update Problem

Discussion in 'NOD32 version 2 Forum' started by dom424, Jan 20, 2004.

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  1. dom424

    dom424 Registered Member

    Joined:
    Aug 19, 2002
    Posts:
    41
    Location:
    Enid, OK.
    I've reinstalled XP Pro and am having problems with updating NOD32 version 2 automatically. It rejects when it is updating its self and the error says it failed because my password is wrong. Then when I manually update it wants my user password and I put it in. It fails a couple of times and then it updates. Any ideas? Thanks in advance.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,411
    Hi,
    your user/pass may be rejected for 2 reasons:
    1.) your license has already expired
    2.) your user/pass are not entered correctly in the Update setup panel. I suggest you copy and paste them from the initial email you received from Eset into the appropriate fields.
     
  3. dom424

    dom424 Registered Member

    Joined:
    Aug 19, 2002
    Posts:
    41
    Location:
    Enid, OK.
    Thanks for the reply but I think I have figured it out. I have 2 licenses that I purhased last October and I put the same key in as I have on the other computer by mistake. I changed it to the right one and have no rejections in my log today but it has not updated yet. I bet that fixes it. Thanks again.
     
  4. dom424

    dom424 Registered Member

    Joined:
    Aug 19, 2002
    Posts:
    41
    Location:
    Enid, OK.
    I am fixed and feel like an idiot. I was using the trials username and password. Working good now and I see I have a new version.
     
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