Update password does not work

Discussion in 'Acronis True Image Product Line' started by kliko, Aug 4, 2005.

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  1. kliko

    kliko Registered Member

    Aug 4, 2005
    On the Update/upgrade page I have lost my registration password.
    So when I clicked to the lost my password and entered the email I used for my registration,
    I was able able to receive a new password but when I enter it (along with my registration email) it tells my that my password is incorrect, I've tried at leat 10 times.

    What am I doing wrong?

    Thanks in advance for any help
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello kliko,

    Thank you for your interest in Acronis software.

    Please check that you input the correct e-mail and password (check the keyboard layout, make sure CapsLock is not pressed). If the problem still persists please send a letter with your e-mail address to support@acronis.com along with the description of the problem. We will certainly solve the issue as soon as possible.

    Thank you.
    Ilya Toytman
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