Update password does not work

Discussion in 'Acronis True Image Product Line' started by kliko, Aug 4, 2005.

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  1. kliko

    kliko Registered Member

    Joined:
    Aug 4, 2005
    Posts:
    1
    On the Update/upgrade page I have lost my registration password.
    So when I clicked to the lost my password and entered the email I used for my registration,
    I was able able to receive a new password but when I enter it (along with my registration email) it tells my that my password is incorrect, I've tried at leat 10 times.

    What am I doing wrong?

    Thanks in advance for any help
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello kliko,

    Thank you for your interest in Acronis software.

    Please check that you input the correct e-mail and password (check the keyboard layout, make sure CapsLock is not pressed). If the problem still persists please send a letter with your e-mail address to support@acronis.com along with the description of the problem. We will certainly solve the issue as soon as possible.

    Thank you.
    --
    Ilya Toytman
     
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