Update error: Cannot replace the current file

Discussion in 'NOD32 version 2 Forum' started by wendigo, Sep 14, 2003.

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  1. wendigo

    wendigo Registered Member

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    Hi,

    I'm running Nod32 on a medium sized site with a bunch of machines. For some reason, this one machine does not like doing updates. When it tries to update it generates the message:

    During execution of Update on the computer XXXX, the following warning occured: Error occured while updating program modules (Cannot replace the current file.)

    When I try rebooting, AMON will no longer start and I get the messages:

    During execution of NOD32 Kernel on the computer XXXX, the following warning occured: The Virus Scanner could not be initialized. NOD32 System modules may not function properly.

    and:

    During execution of AMON - Antivirus monitor on the computer XXXX, the following warning occured: Unable to load resident protection.

    The only way I've found to fix it so far is to completely uninstall and reinstall Nod. It will then do the update off the local mirror find, and may even be fine for an update or two, but eventually the problem starts to reoccur.

    It is a WinXP professional machine. We have a few of these and this is the only one that seems to have this trouble. I've looked through file permissions and such and nothing seems amiss. It's a pity the first error message doesn't tell me precisely which file it can't update...

    Thanks in advance for any help.

    E.
     
  2. jan

    jan Former Eset Moderator

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    Oct 25, 2002
    Posts:
    804
    Hi wendigo,

    pls. post the NOD System Info here.

    Thanks,


    jan
     
  3. wendigo

    wendigo Registered Member

    Joined:
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    Posts:
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    NOD32 Antivirus System information
    Virus signature database version:   1.513 (20030919)
    Dated:   Friday, September 19, 2003
    Virus signature database build:   3927

    Information on other scanner support parts
    Advanced heuristics module version:   1.003 (20030703)
    Advanced heuristics module build:   1031
    Archive support module version:   1.004 (20030917)
    Archive support module build version:   1058

    Information on installed components
    NOD32 For Windows NT/2000/XP - Base
    Version:   2.000.6
    NOD32 For Windows NT/2000/XP - Internet support
    Version:   2.000.6
    NOD32 for Windows NT/2000/XP - Standard component
    Version:   2.000.6

    Operating system information
    Platform:   Windows XP
    Version:   5.1.2600 Service Pack 1
    Version of common control components:   5.82.2800
    RAM:   256 MB
    Processor:   x86 Family 6 Model 5 Stepping 2 (360 MHz)
     
  4. jan

    jan Former Eset Moderator

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    Hey wendigo,

    we need the following additional information from you:

    - please right-click the "My Computer" icon

    - click Properties

    - click the Advanced tab

    - click the "Environment Variables" button

    - in the lower "System variables" scrollbar window:

    please send me what values are given for the:

    TEMP and
    TMP

    variables.

    Thanx, :)

    jan
     
  5. wendigo

    wendigo Registered Member

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    Posts:
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    Both are set to c:\windows\temp which does exist, but probably could do with a cleanup.

    There are a lot of NSF*.tmp and NUP*.tmp files that to me look suspiciously like old Nod32 related files that could be removed...
     
  6. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Hi wendigo,

    if the problem stil persists, we'd need more info - sent you an IM.

    Thks, :)

    jan
     
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