Update error: Cannot replace the current file

Hi,

I'm running Nod32 on a medium sized site with a bunch of machines. For some reason, this one machine does not like doing updates. When it tries to update it generates the message:

During execution of Update on the computer XXXX, the following warning occured: Error occured while updating program modules (Cannot replace the current file.)

When I try rebooting, AMON will no longer start and I get the messages:

During execution of NOD32 Kernel on the computer XXXX, the following warning occured: The Virus Scanner could not be initialized. NOD32 System modules may not function properly.

and:

During execution of AMON - Antivirus monitor on the computer XXXX, the following warning occured: Unable to load resident protection.

The only way I've found to fix it so far is to completely uninstall and reinstall Nod. It will then do the update off the local mirror find, and may even be fine for an update or two, but eventually the problem starts to reoccur.

It is a WinXP professional machine. We have a few of these and this is the only one that seems to have this trouble. I've looked through file permissions and such and nothing seems amiss. It's a pity the first error message doesn't tell me precisely which file it can't update...

Thanks in advance for any help.

E.

 

Hi wendigo,

pls. post the NOD System Info here.

Thanks,


jan

 

NOD32 Antivirus System information
Virus signature database version:   1.513 (20030919)
Dated:   Friday, September 19, 2003
Virus signature database build:   3927

Information on other scanner support parts
Advanced heuristics module version:   1.003 (20030703)
Advanced heuristics module build:   1031
Archive support module version:   1.004 (20030917)
Archive support module build version:   1058

Information on installed components
NOD32 For Windows NT/2000/XP - Base
Version:   2.000.6
NOD32 For Windows NT/2000/XP - Internet support
Version:   2.000.6
NOD32 for Windows NT/2000/XP - Standard component
Version:   2.000.6

Operating system information
Platform:   Windows XP
Version:   5.1.2600 Service Pack 1
Version of common control components:   5.82.2800
RAM:   256 MB
Processor:   x86 Family 6 Model 5 Stepping 2 (360 MHz)

 

Hey wendigo,

we need the following additional information from you:

- please right-click the "My Computer" icon

- click Properties

- click the Advanced tab

- click the "Environment Variables" button

- in the lower "System variables" scrollbar window:

please send me what values are given for the:

TEMP and
TMP

variables.

Thanx,

jan

 

Both are set to c:\windows\temp which does exist, but probably could do with a cleanup.

There are a lot of NSF*.tmp and NUP*.tmp files that to me look suspiciously like old Nod32 related files that could be removed...

 

Hi wendigo,

if the problem stil persists, we'd need more info - sent you an IM.

Thks,

jan