Update activation does not work

I have two NTFS for Mac OSX licenses. I downloaded the update from 9.0.3 to 9.5 from My Account at Paragon-Software. But I'm not able to use this license code to "activate" the software. The manual says my license code must be registered by a key generator, except it's a Paragon Software's own key generator for the codes are on their website and I paid for them. If someone from Paragon Technologie GmbH can respond before my 10 day TRIAL PERIOD can kindly sort this out for me, I would appreciate it, after all I did pay you the money for the license and you did not deliver in return.

 

Re: Update activation does not workhttp://www.wilderssecurity.com/newreply.php?do=new

What does it say under My Account, is the licence still valid for the new version? Maybe contact tech support direct
http://www.paragon-software.com/support/update/update.html

 

Dear Sasami,

Please submit a request to Support Team directly to proceed with issue resolution:
https://www.paragon-software.com/my-account/support/sendRequest.htm