Unwanted scheduled task runs every night

Hi,

I'm using TrueImage 8.x, and I changed my settings so that I do a nightly incremental backup to a different external hard drive than the one originally scheduled.

Well, it does the image backup to the new drive, but it also continues backing up to the original drive, which I don't want it to do.

I can't find any way of stopping this from happening.

Help?

Thanks,

Tom

 

Hello Tom,

Thank you for choosing Acronis Disk Backup Software.

Could you please do the following?

- Download and run schedmgr.exe application;

- Issue the following commands:

get list

task zap

- Re-create your scheduled tasks and see if the problem still persists.

If the problem still persists then please collect the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

- Describe actions taken before the problem appears step-by-step.

Please also do the following:

- Download schedmgr.exe application;

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

- Run Acronis Schedule Manager program (schedmgr.exe);

- Issue the following command:

set logflags support

- Reproduce the problem;

- Collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder.

Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov